Small Business Telephone Answering Service

Woman answering phone

Phone Answering Service for Small Businesses

Did you know that 61% of your customers hate the idea of automated voice response systems? They prefer talking to real people. Phone answering services can meet their needs. 

Phone answering services are designed to provide a cost-effective and efficient alternative to answering phones in your businesses. It allows you to be available when you need to be, while having the flexibility of not being on the phone all day long. The main target audience is small to medium-sized businesses that need an outgoing, professional voice on their phones that can answer questions and help customers resolve issues quickly and easily.

Phone answering services for small businesses help fix lost revenue due to unanswered calls, offering great customer service, time restraints and employees who don’t have time in their day or days off to answer the telephone.

Benefits of using a phone answering service include answering calls and passing messages to the appropriate person, being available when your business is closed, giving your customer the feeling of talking to a real person instead of a call recording, and providing prompt, courteous service to customers. Most importantly, your business’ employees can focus on the tasks at hand rather than answering calls.

Small Businesses in All Industries Choose Gabbyville

Our simple plan options and intuitive tools allow you to start your new business with ease. With our services, you can reduce your overhead costs and create an efficient support network for your business.

We’re the trusted phone answering service for thousands of businesses which include industries like veterinary and medical clinic receptions, and more including:

What are the benefits of a small business answering service?

When you’re running a small business, time can be your most valuable asset. Answering services like ours allow you to focus on the important stuff without getting bogged down in answering calls.

An answering service can save you valuable time that would otherwise be taken up by mundane tasks like answering phones.

You might have your own reservations when it comes to outsourcing answering services, but services like Gabbyville, in addition to saving time, free you up for more important things that go beyond the day-to-day operations of your company such as marketing initiatives or client work.

Affordable Customer Support

A small business answering service is a lot cheaper to get than hiring a live receptionist for full-time call handling in-house. Not only are they handling incoming calls, but they also take messages and route them to the appropriate staff members. A small business answering service will save you the headache of worrying about hiring a receptionist, training, and then maintaining them.

Always Sound Professional to Your Clientele

When it comes to serving your customer base, professionalism is important. It matters to your clients how you present yourself. In fact, 68% of customers call in with queries related to your product or service.

Even though everything about your business is organized, professional and courteous, sometimes a few things such as a clumsy phone system, a missed phone call or a message that was left at an inconvenient time during the day can be enough for some customers to lose faith in your services.

Customize Your Callers’ Experience

Gabbyville helps you create a positive customer experience for your customers by allowing you to customize their inbound call experience. Simply choose a specific script for each of your product’s purposes, or create your own, and then we’ll take care of the rest! The best thing is that Gabbyville is super easy and quick to implement, so you don’t have to wait around in order to start improving your customers’ experience.

Reduced Wait Time for Customers

Your customers deserve better than to be put on hold for 30 minutes or miss their call appointments entirely. Reduce wait times and missed calls with our live answering service, which answers the phone when you are unable to. This will allow you to focus on other tasks and increase the number of appointment bookings made. Our answering service also provides callers with important information about your business, including hours of operation, location, and more.

Frees Up Time to Focus on Your Business

When you’re out of the office, or it’s after hours, a live answering service takes calls when you are unable to for shorter wait times and fewer missed calls. Answering services can also help you automate your appointment scheduling and remind customers about their appointments. Personalized greetings and fast response times keep your customers engaged, even when you are away from the office. Client loyalty and retention may suffer as a result of slow response times.

Gabbyville’s Small Business Answering Service Works for You

Unlimited Live Call Answering

Gabbyville’s unlimited live-person call answering service helps keep your business running so you can focus on what really matters. Our call-answering service is ideal for businesses that don’t have the time or resources to answer their phones. Our live operators can take customer calls, set appointments, answer questions, and more.

Outbound Calling

Outbound calling is a great way to keep in touch with your customers and clients, whether you need to follow up on an appointment or just want to make sure they’re happy with the service. It can also be used for other purposes, like helping an office run smoothly. Gabbyville’s outbound callback feature allows you to set up phone calls through us so that we can return personal or business calls on your behalf. It’s an easy way to help you make more time for what matters most.

Accurate Message Taking

Gabbyville’s accurate message taking feature allows you to focus on your business rather than answering phone calls. Gabbyville records every call, saves phone numbers, and saves it as voicemail transcriptions so that you can go back and review the conversation at your own leisure. This feature is great for businesses that need to be able to go back and see what was said during the conversation. You can get immediate notifications regarding calls or texts, which can be helpful.

Appointment Scheduling

Book appointments 24/7 and keep them organized using Gabbyville’s modern and sophisticated appointment scheduling feature. Our appointment scheduling feature allows you to schedule appointments right after a meeting is set, as well as reschedule or change an appointment at any time. You can also send out reminder emails to your clients right before their appointments.

Bilingual Capabilities

Gabbyville’s bilingual receptionists enable your business to reach out to more customers who may speak a different language. Gabbyville understands the importance of reaching out to new markets and taking advantage of opportunities when they arise. Use Gabbyville’s virtual receptionist service to provide bilingual services for customers who speak Spanish, Chinese or other foreign languages. Not only do we show you the time and date of your callers in different languages, but we also make sure your employees can speak in those same languages, so you never miss out on a business opportunity.

See for Yourself Why Small Businesses Choose Gabbyville

If you are a small business, it can be difficult to find the time to take care of everything when you run your own company. That’s why our service is so valuable. No one likes to reach a call center service. We take care of our clients’ calls and schedules so that you can focus on running your business.

At Gabbyville, we are committed to making things easier for small business owners and their employees. You could tell us what you need and end it there. We will take care of everything else. Our business phone answering service will do its job while you do yours.

We provide a flexible, affordable phone answering service that saves you money by providing a high-quality service without the need for an expensive in-house system or an expensive broker/agent. Depending on your package, we can arrange appointments, order processing, take messages, call forwarding, call transfers, respond to frequently asked questions, enter leads into your CRM, accept orders, process payments, and more.

We provide a solution that fits your unique business needs, one that will make you more efficient while saving time, money, and frustration. Your company will never miss another call thanks to Gabbyville’s best answering services availability on nights, weekends, and after business hours

If you have questions like the service cost, setup fee, pricing per minute and more, you can check out our FAQs page for details.

Contact us today and we’ll help you get set up so you can start growing your business.