FAQs

Gabbyville Frequently Asked Questions

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It’s simple! Choose a plan that best suits your business, follow our call forwarding instructions, and our Gabbonistas will answer your company’s calls from 8:00 am to 8:00 pm EST!


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Yes, definitely! You can choose to forward your existing phone number or even get a new toll-free number for your business through our service! Forwarding your existing phone number is easy! Just follow our call forwarding manual and you’re good to go. call forwarding instructions
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Gabbyville minutes are billed per second vs. 1 minute increments! So if our Gabbonistas wrap up a call in 35 seconds, you are only billed for 35 seconds — no more, no less. We don’t round calls up to the next minute, unlike some of our competitors do. We play nice!


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You can choose to communicate with your very own Gabbonista team via phone calls, text messages, or email correspondences. Your preference is always king!


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For our clients (or our tenants — as we like to call them) who have Premium and Executive plans, they get a team of around 4 to 5 dedicated virtual receptionists or Gabbonistas who will answer all calls and build rapport with their clients. Meanwhile, our Starter and Basic plans connect our tenants’ callers to the next available friendly and professional Gabbonista!


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We definitely can! Our Gabbonistas are trained to handle our clients’ scheduling needs using different scheduling software and systems, such as Outlook, Google Calendar, Timetrade, among many others, to schedule clients as they call in for appointments and bookings. Our Gabbonistas can also remind you of your important appointments and meetings so you won’t miss any of them!


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Absolutely! Detail call log reports are available through your tenant dashboard. You can also check current usage and much more!.


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We are currently developing our Gabbyville mobile app for both android and ios, which should be ready for our amazing clients soon!


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Awesome question. Aside from the fact that we don’t round-up seconds into minutes when we bill our clients (see question no. 3 if you’ve missed it!), we offer a slew of other helpful services for a much lower price compared to our competitors, such as a dedicated virtual receptionist team feature, voicemail transcription, usage alerts, even the accommodation of our clients’ personal requests, and so much more!


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Not at all! Regardless if your Gabbonistas are receiving or making calls for your business, all of these are deducted from the same pool of minutes or number of minutes per plan! No additional fees for outbound calls, guaranteed!


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Yes! In fact, we can display any phone number as your caller ID when placing an outbound call through our service! This is especially helpful as this enables your customers and clients to feel that all calls are originating from your office’s walls!


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Definitely! Your Gabbonista can ask your callers a list of questions that you and your business requires. The intake form is filled out during the initial account setup stage, and can be easily edited on the tenant dashboard.


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Absolutely not! You are only billed for phone calls that are relevant to you and your business. Spam calls are not billed against your monthly pool of minutes, saving you money and eliminating headaches!


Yes! Your Gabbyville Receptionists are more than capable to manage your online calendar. We will need to review scheduling guidelines to make sure both you and your Gabbyville Receptionists are on the same page!

Few More Questions

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While all our amazing virtual receptionists deliver quality service from different states in the US, Gabbyville’s headquarters is located in Nashville, TN!


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We use T1 phone lines — not VoIP, a more reliable line which delivers significantly higher call quality compared to regular home or office modems.


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Definitely! If you don’t see a plan that best reflects what your business needs on our pricing page, please don’t hesitate to contact us! We’ll create a custom plan for you!


We sure do! Bilingual Service is included under all of our plans! We can setup a few different ways for callers to connect with one of our Bilingual Receptionists. We can add this feature once the account has been provisioned.We can also setup an additional phone number for Spanish callers only or setup an upfront recording at the beginning of “Por Espanol, Marque Dos”.
Great question! Our Gabbyville Receptionists are dedicated to understand your core products/services however we are limited to the amount that can be trained for everyone. We will make sure to completely understand your call handling & scheduling requirements.

Gabbyville just recently started to provide dedicated VIRTUAL ASSISTANT services which will allow businesses to outsource more tasks/admin work to their dedicated VA’s. You will work with your VA on a one-to-one basis, continually submitting tasks directly to this person. Your VA will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself. Click here to learn more about our virtual assistant services:

https://calendly.com/gabby_schedule/15min

NEED SUPPORT?

Our Gabbonistas will cheerfully
and professionally answer your
clients’ calls from

Monday to Friday
8am – 8pm EST (5am – 5pm PST)
Saturday
9a – 5pm EST (6am – 2pm PST)

support@gabbyville.com

1-800-903-7141