Virtual Receptionists for Electrical Companies

 

What Electrical Companies Need

As an electrical company owner, you’re busy spearheading safety inspections, studying up on code and regulation updates, purchasing top solar panels, and speaking to commercial clients about specialty lighting, and more.

And you need Gabbyville’s great team of receptionists to help you communicate better, faster, and more professionally!

From carrying confident conversations about light dimmers, ballasts, transformers, motion detectors, GFCI, surge protection, and more, you can count on our trusty Gabbonistas to speak positively and knowledgeably to your clients!

How Gabbyville Can Help Electrical Companies

Great customer service should be on top of a great electrical company’s list.

When Sam and his team weren’t in the office, they would let their calls go straight to voicemail.

“We figured we would be back after we respond to service calls and troubleshoot problems in different locations. But it turns out, we weren’t great at doing that,” Sam admitted.

Sam and his team weren’t able to call back all of their potential clients who left their information on the company voicemail box. And most of the time, the ones they were able to call already got help from another company.

But a different problem occurs when Sam is in the office and is ready to pick up calls.

“I was in the middle of helping out an old client of ours and the call waiting flashed. I put him on hold, thinking that it would only be just a second plus I knew he’d understand anyway.

That second turned out to be a few minutes because the second caller had a complicated electrical circuit emergency. I lost an existing client because of that. I even called to apologize, but he decided to get help from a competitor,” Sam recounted.

After losing old and potential clients because of customer service woes, Sam decided to get Gabbyville’s virtual receptionist services.

“Now all phone calls are answered with such a high level of courtesy. We often get compliments from our clients! I’m just happy to have one important aspect of our business finally get the level of care it needs,” Sam said.

With a slew of available ways for customers to get in touch with companies such as email, chat, and social media channels, over-the-phone conversations are still a client favorite.

After losing old and potential clients because of customer service woes, Sam decided to get Gabbyville’s virtual receptionist services.

“Now all phone calls are answered with such a high level of courtesy. We often get compliments from our clients! I’m just happy to have one important aspect of our business finally get the level of care it needs,” Sam said.

With a slew of available ways for customers to get in touch with companies such as email, chat, and social media channels, over-the-phone conversations are still a client favorite.

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