• Bilingual Virtual Receptionist

Bilingual Answering Services to Manage Your Clientele

Woman answering the phone

When you’re marketing to a global market, you’re opening yourself up to a whole new realm of opportunities. But if you don’t have the right tools in place to reach your prospective clients, you might be missing out on some of the greatest benefits of operating globally. Gabbyville offers bilingual answering services that can make all the difference when dealing with international customers.

Studies have shown that the most common foreign language required by call center agents is Spanish. Our service provides a bilingual greeting when callers call, and both English and Spanish speakers, for example, are able to leave messages. Messages are transcribed in both languages and sent to the person you want to get them to.

Gabbyville’s Bilingual Virtual Receptionists Cater to You and Your Customers

Unlimited Live Call Answering

Gabbyville’s virtual receptionists take the stress out of running your business by providing you with unlimited live call handling at a fraction of the cost of a live receptionist. Our virtual receptionists will answer calls in English or Spanish language and are happy to help with any customer service issue you may have. 

We’ll help you open a new market to potential clients by providing bilingual agents that can speak multiple languages.

Call Routing

Our virtual receptionists are trained to do everything you need, including supporting voicemail and call routing. Our receptionists will answer phone calls and route calls. They can also check voicemails, schedule meetings and manage calendars, confirm appointments, and more. 

Our Gabbonistas are your friendly office admin on call 24/7 and make sure of availability even after hours.

Outbound Calling

We provide bilingual virtual receptionists for Outbound Calling, which means that our receptionists are available to answer telephone calls for you 24/7/365. We will keep your business number in front of customers and clients with a professional, friendly telephone answering service. This will prevent them from going to voicemail and reaching an automated system. 

Even if they get through to the auto system, they will be greeted by a live receptionist they can communicate with in their preferred language.

Accurate Message Taking

Gabbyville makes it easy for you to get your message across to clients in their preferred language by offering accurate message taking services. Many times when someone does not speak English as a first language, they aren’t sure how to translate the message you are trying to convey to them. 

Gabbyville’s bilingual call answering will make absolutely sure that your message gets relayed correctly by either taking down the information word-for-word or by translating accurately from English into another language.

Appointment Scheduling

Gabbyville offers a way to connect with customers in their native language and to automatically schedule appointments that fit their schedule. This is particularly important for businesses that offer services and products that are specifically tailored to a particular culture or language.

Multiple Languages Available

Gabbyville provides the highest quality, multilingual virtual receptionists. With a wide range of options, larger businesses can choose a bilingual receptionist that also provides interpretation services and speak more than just two languages. 

This way, we are able to cater to multiple international businesses’ needs.

Personalized Greetings

At Gabbyville, we’re all about providing the most personal experience possible. That’s why our virtual receptionists can provide personalized greetings to callers; they’re not just taking calls, they’re making connections. 

That’s the promise of Gabbyville, where calls are handled by real people who will greet you by name, inquire about how you are doing and help with scheduling appointments. It’s a personal touch that can be hard to come by but is important enough to become a significant factor in customer satisfaction.

Our virtual receptionists will answer customer calls and greet with a personalized greeting in addition to answering basic questions about your business and forwarding calls to the appropriate person.

Greater Coverage Time

With Gabbyville’s multilingual receptionist service, your business will be able to provide a greater coverage time providing 24/7 support, covering 365 days. 

We can provide you with receptionists in any language and guarantee quality customer service at an affordable price.

How Hiring a Bilingual Answering Service will Transform Your Business

Reach a Wider Customer Base

Some metropolitan areas in the U.S. have over 40% Spanish speaking customers. Keeping that in mind, when it comes to reaching a wider customer base, hiring a bilingual answering service can end up being one of the best investments you’ll ever make. It’s not just that their bilingual staff can answer calls from both English and Spanish speakers—it’s also the fact that they can tailor the outgoing message on your phone line to reach those who speak other languages.

Increase Potential Earnings and Revenues

Expanding your business to include a bilingual answering service could be the key to increasing the potential earnings and revenues of your business. Most businesses are already aware of the valuable potential customers from other countries represent, but it is important to note that a high percentage of those international customers would prefer to do business with a company that has bilingual employees on staff.

Expand Your Client Services

Expanding your services can be a great way to generate new business and build a strong client base. However, if you’re trying to reach Spanish-speaking clients, you may find yourself wanting to provide bilingual support but unsure of how to make it work. The best way to encourage people to call your business is to make it easy for them. When they’re ready to buy, they’ll want the process to go smoothly, which means that you need to make sure your phone number is easy to find, and that customers can easily communicate with you.

Create More Flexibility for Your Clients

Clients have a lot to think about, and they’re sure to appreciate the help when you give it to them. By hiring a bilingual answering service to handle your calls, you’ll make your clients’ lives easier and you’ll be able to give them access to more services. This can in turn help you get more clients and ensure customer satisfaction.

Avoid Communication Barriers and Customer Frustrations

When you’re running a business and trying to take care of customers, the last thing you need is a language barrier getting in the way. When customers feel like they can’t communicate with you or understand anything your employees say to them, it can make them feel frustrated and confused. It can also make them feel like your organization isn’t taking them seriously or that it’s not truly committed to serving the local Hispanic community. 

This is where a bilingual call center service like ours comes in.

Businesses in All Industries Choose Gabbyville

Businesses of all kinds, from restaurants to retail stores to medical offices like veterinary services, choose Gabbyville for its flexible and affordable service. Gabbyville can make your business more successful in a number of ways. 

Work with us to get the bilingual live answering services you need to succeed and grow your customer base.

Remove the Language Barrier from Your Customer Communications with Gabbyville

As a small business owner, you want to be able to connect with all of your customers—especially when you’re trying to reach out and express your appreciation for their business. But for many business owners, the language barrier is a huge barrier to reaching out and communicating with customers, since it’s hard to find someone who can translate from English into every other language in the world.

Gabbyville is a service that makes translating so much easier, which can really help your business touch in the local community and internationally too. We provide in-house bilingual and multilingual live receptionists for your businesses so you can support your customers of all backgrounds 24/7.

Sign up with Gabbyville now to see the difference!

 

  • blog
  • Live Chat Software

Live Chat Software: Choosing the Right One

woman using live chat software

What is live chat software?

Did you know that 73% of customers consider live chat the best way to get in touch with a business? It also helps with improving your overall customer engagement, and in turn the customer satisfaction score. Having a great website isn’t enough for your customers to get in touch with you. One of the most effective and efficient ways to connect with your customers is live website chat software.

Live chat software is a computer program that lets website owners communicate with visitors via instant message, SMS, support tickets or audio/video chat. Doing this helps sales teams by boosting sales, providing better customer service, and reducing help desk software costs for the website owner. This is particularly useful for websites that sell products or services, but live chat messages can also be used to communicate with site visitors who are just browsing.

While traditional chat software is desktop-based, live chat software is available as a mobile app for Android or iOS. This means you can use it on your phone to chat with visitors even when you’re away from your computer. In this article, we will review the benefits of having live chat on your website.

Benefits of Live Chat Software

There are lots of benefits of live chat solutions when you implement them in your business. But some of the key benefits that affect the customer mentality regarding you and the overall impact live agents have on your organizations include the following:

Improved Customer Support

According to a study by Salesforce, 89% of customers are most likely to make another purchase from you after a positive user experience. One of the biggest reasons customers choose live chat tools to contact businesses is the ability to interact directly with a chat agent, who can address their concerns in real-time. 

With proactive chat, your support agents or sales representatives may start a chat in real-time with a website visitor. By using live chat software, you’re able to provide your customers with fast and effective support before they go looking elsewhere.

Meet Your Customers Where They Are

The idea is that in order to provide a great customer experience, enterprises need to see things from the perspective of their customers and address their concerns in ways that make sense for them. 

Live chat software does this through live chat and chat routing features—it makes it easier for customers to get the answers they need or ask questions they have and also brings you a step closer to your customers since you’re not limited by phone lines or emails. 

But if you really want the full benefit of a live chat service, you could also go beyond your own website and use a live chat box on social media as well to create a truly omnichannel messaging platform.

Easily Scalable

It is important for businesses to be easily scalable because it allows them to handle sudden growth. A business can handle sudden growth when its software can handle it, and one of the ways that this is possible is through live chat software. 

Live chat software is one of the best options for companies looking to easily scale. Whether you’re in eCommerce or another industry, this software allows businesses to add staff as needed, which makes it easier for them to provide great service when they need it most. It is possible to provide 24/7 support which can help businesses increase sales and gain more customers.

More Personal

Live chat software is an exceptional way to create more personal connections with your customers. This is especially true when you’re using a live chat app that also has an artificial intelligence engine. The fact that you don’t need to hire a team of live chat providers and can automate conversations with customers means that you can fit this service into your business quickly and easily. 

Even if you already have full-time live chat reps, artificial intelligence technology can allow your customer support team to be more responsive than ever before.

Key Considerations Choosing the Best Live Chat Software

Now that you know what live chat is and its main benefits for businesses, there are other things to consider before choosing the right live chat software for your organization. Here are some factors to keep in mind.

Pricing

If you’re looking to get live chat software, there are a lot of great options out there. But the best isn’t always the one that’s the cheapest. You want something that’s easy to use and flexible, but you also want one that can grow with your business and provide you with all the intuitive live chat features you need as your company grows.

Pricing is an important factor to consider while choosing the best live chat support software. You should not just choose the software based on budget but you should also be mindful of the advanced features and integrations with a ticketing system, knowledge base or chatbot with apps like Slack, WhatsApp and Facebook Messenger. Moreover, you should also check whether it is supported by your web host or not.

Bilingual Capabilities

Bilingual capabilities are one of the most important factors to consider when choosing the best live chat software. It’s crucial if you have a multilingual customer base or expect that your online business will attract international customers in the future. Not all live chat experiences are customizable with templates and support multiple languages. 

If you need to be able to communicate with your visitors in different languages, make sure the software you choose is capable of doing so.

CRM Integration

One of the most important factors when choosing a free live chat software is how well it integrates with your CRM (Customer Relationship Management) and API systems like Hubspot. 

Live chat options that can integrate seamlessly with your existing CRM will make your life so much easier, allowing you to keep track of your sales and customer data in one place, store chat transcripts and contextual notes, drive metrics and increase conversion rates. 

Not only does this help you stay organized, but it also makes it easy for you to follow up with customers who need assistance, which helps to cultivate a sense of trust between you and the customer.

Gabbyville’s Live Chat Software is Coming Soon

For businesses with very high volumes, it can be difficult to stay on top of every message that comes in. We know how frustrating it is to have someone ask about a product and then go for hours without hearing back from the business.

A live chat widget like the ones from Pure Chat or Olark or Tidio allows customer interactions directly with a representative and increases the chance for customers to get their FAQs answered and receive help when they need it. 

Gabbyville’s live chat window will help businesses improve their customer service by offering direct communication with customers, and sending notifications for any updates. Our support with medical offices and veterinary receptions proves our capabilities, and all of our live chat representatives are bilingual!

We’re excited to announce that our live chat platform is coming soon! We know how important it is for businesses to be able to interact quickly and easily with customers, so we’re working hard to add a functionality that will do just that. Our live chat support will allow you to tap into the power of real-time conversations with your customers, provide unlimited chats, and keep them coming back for more.

Plugins will be made readily available for popular platforms like Shopify, Wix, and WordPress. You may access additional services like autoresponders, on-demand reporting, and more sophisticated customization tools with free plans and paid plans including unlimited chat history and add-ons like workflow management and co-browsing to help you increase your response time and streamline the support process.

Get in touch with us now to enroll!

 

  • Receptionist Tips

Live Chat Customer Service: The Pros, the Cons, and Whether You Should Use It

Man working on his laptop

What is live chat customer support?

Live chat customer service is a platform that allows you to provide instant, real-time customer support and improve your Customer Relationship Management (CRM). It’s a great way to give a personalized experience to your users and to build brand loyalty as well as an open line of communication channels with your customers.

Gabbyville provides the best live chat customer service which allows you to answer questions at any given time, so there’s no need for customers to wait for hours on the phone or in email queues. You can provide instant feedback, answer questions and resolve issues right away. It’s a great feature to be displayed to your website visitors if you want to provide a better user experience. 

In this article, we’ll look at how live chat customer service can be used as an effective tool for building brand loyalty and increasing your sales. 

Pros of Live Chat Support

Using live chat tools is a great way to help customers with their issues and concerns in real time. If you’re looking for a way to provide high quality service to your customers, live chat software is a good way to start and can be a very effective way to provide a rich customer experience.

Gabbyville works to support your live chat requirements! We want to be your partner in your quest to meet your customers where they are. 

Here’s a list of some of the best reasons why we think Gabbyville’s live chat customer service should be your first choice when it comes to customer satisfaction.

It can improve support availability.

You might be worried that your in-house support team is spending more of their time on live chats, but Gabbyville’s live chat customer service option can actually improve the customer service experience while making the lives of your agents easier. 

Gabbyville’s chat window allows customers to chat with customer service representatives 24/7. The live chat feature is intended to answer all the customer questions more quickly than they would otherwise have access to.

We have designed a live chat solution that allows customers to get instant answers from experienced chat agents, and you can take advantage of the same for your own business.

Customers can have shorter wait times.

Did you know that the average response time taken by an agent to respond to chat requests over live chat is 1 minute and 35 seconds?

At Gabbyville, we are committed to providing our customers with the best service. We aim to make the process of customer service as quick and efficient as possible. We strive to resolve all concerns and issues brought to our attention by customers in a timely manner.

An alternative to email and phone support is to use the live chat feature, which cuts short the waiting time for your customers. Live chat enables customers to have real-time chat conversations, making it a better fit. It’s easy to use, and customers can get their questions answered at their own convenience.

Scale overall customer support operations.

Live chat offers the highest customer satisfaction levels, with 94% of customers that engage on the medium feeling much happier. Gabbyville’s live chat customer service is a tool that effectively scales company-wide customer support operations to one specific location. Our support agents are available 24/7 and can be accessed by customers through Gabbyville’s website.

To help businesses become more efficient with their customer service, Gabbyville also offers dedicated receptionists that can follow up with your customers directly on your behalf, based on the type of plan you choose. If your business has a lot of repeat questions or needs help keeping track of which issues need attention and which have been resolved, they will be able to contact the same account manager without having to pay extra each time.

Cons of Live Chat Support

While help desk support powered by live chat can be a great customer service tool, it can also have its downsides. Some companies blend live chat messages with email support, and as a result, customer service agents spend a lot of time transferring customers back and forth between the two mediums. This can be irritating for customers to navigate and confusing for agents to keep straight.

With Gabbyville, this is not an issue. Customers can get answers to their questions in a timely manner. Nonetheless, here are some overall disadvantages you might encounter with live chat solutions. 

It can be impersonal.

One of the biggest shortcomings of live chat is that it’s not as personal as some other forms of communication. Being unable to make any personal connections with customers when they’re communicating through live chat can take away from their overall experience.

Sometimes, the customer can tell when the agent is just following chat transcripts instead of really listening to what they are saying. This results in customers feeling like they’re talking to chatbots since they only receive canned responses, which definitely isn’t what any business wants. 

It can lead to customer frustration.

Responding to a customer is an important part of any business strategy. Satisfied customers are more likely to come back and buy again. However, when it comes to live chat support, it has been found that live chat service is not able to answer all of the questions that customers have, which may lead to unnecessary frustration. Automation of live chat service may help you to support customers and answer some of the questions, but it is not enough.

It is important for businesses to be able to provide support via multiple channels including email, live chat and phone calls, and that is where Gabbyville comes into the picture. 

With Gabbyville you can personalize conversations and get real-time updates to ensure live interactive conversations with your customers, no matter the medium.

It may not resolve the customer issue.

Live chat customer service is convenient for the customer but it may not always be the best medium to resolve a customer’s issue. This could frustrate an already dissatisfied customer if they feel their problems are not being addressed to perfection. 

A bad chat experience for a customer can adversely affect the business. There may be times when the representative doesn’t have enough information about customer problems in order to resolve the issue. This could lead to another round of troubleshooting or maybe even starting over with a new representative.

Gabbyville’s Virtual Receptionists Adds a Personal Touch to Your Customer Service

Gabbyville’s virtual receptionists are available to answer your customer service questions 24 hours a day, seven days a week. When a customer calls Gabbyville, they are greeted by an online assistant who has been well-trained to know the ins and outs of your business. 

Our staff members have access to all of your company policies and procedures, so they can answer even the trickiest of questions with the utmost accuracy and professionalism. In addition to our exemplary customer service team, Gabbyville offers a live chat support experience, full-time email support staff, and on-call technicians for emergencies. 

Our online receptionists are trained to be the face of your company, and we take this responsibility very seriously. Our agents go through a rigorous training program that ensures they have the necessary knowledge base to answer any question with confidence. 

We know that not everyone we serve is looking for the same type of customer service, which is why we offer a variety of options. We’ll make sure to match you with the right one.  

Get started with us today and use live chat to power your support channels.

 

  • Receptionist Tips

6 Best Virtual Receptionist Services to Consider for Your Business

Businesswoman answering the phone

What is a virtual receptionist service?

A virtual receptionist service is a specialized business service that provides automated call answering and call handling services for clients with limited or no in-house receptionists. It has an advanced auto attendant system that allows callers to interact with an automated menu of options, which then directs them to the appropriate department or representative. 

It is ideal for business owners to outsource live virtual receptionist services to a reliable service provider and set up a virtual office with a business phone having a toll-free number to receive all inbound calls. When chosen wisely, an auto attendant can also screen all incoming calls for you and route high-value calls to more qualified representatives, at a reasonable price.

It also offers value-added services such as after-hours coverage, appointment scheduling, email broadcasting and so on. These features are all customizable even if you are a small business. The cost of these added features vary depending on what your business needs

The Benefits of a Virtual Answering Service

  • Did you know that live chat services yield over 80% customer satisfaction and most customers believe that businesses should be available even beyond business hours?
  • The most obvious benefit of a virtual receptionist service is the 24/7 availability and higher customer satisfaction.
  • Virtual receptionists aren’t just answering phones, they are your full-time representatives who can handle any and all administrative tasks that require human interaction, such as scheduling appointments or taking messages. 
  • Virtual receptionists can also screen calls, which means that your clients won’t have to worry about receiving solicitations from telemarketers while they’re trying to reach you. 
  • They are trained in etiquette and customer service so that your clients can always get the help they need without being put on hold or transferred several times. 
  • Virtual receptionists can also be trained to handle calls and messages in a manner that makes it look like you’re at the office. This is especially useful if your business specializes in providing a personal touch rather than just selling products or services.

6 Best Virtual Receptionist Companies to Consider for Your Business

In today’s rapidly developing competitive market, tapping into potential customers is just as important as customer satisfaction is. While you can improve the performance of your business by making sure that the needs of your customers are being met, you can further improve your efficiency by acquiring more customers.

Not all businesses are the same, nor are all customers and their queries. You need to have specially trained professionals who can communicate with your customers in a calm and polite manner because they will not only resolve the customer queries but also represent your business. 

It has been found that 91% of customers unhappy with a business would leave it without saying a word of complaint. Having a virtual receptionist can help you avoid that scenario. 

So let’s take a look at some of the best options available for you to consider and choose from when it comes to a virtual receptionist.

1. Gabbyville

Gabbyville’s virtual receptionist comes in handy even if you’re a business working remotely. Not only can you personalize greetings, but you can also upload your preferred hold music for your customers to make sure it does not feel monotonous.

All your troubles involving answering calls, taking messages and scheduling appointments are seamlessly taken care of by Gabbyville’s virtual receptionists. 

They are not only trained to be polite and professional, but they can also take negative comments of your angry customers and turn them into a happy and satisfied customer with a smile on their face. Business owners can attract more customers with a happy and satisfying experience.

Pros

  • Knowledgeable, quick with responses
  • Reasonable prices
  • Customer friendly
  • CRM integration

Cons

  • Occasional email errors
  • Some emails might be routed to spam

2. AnswerConnect

Get round-the-clock virtual support for your customers with AnswerConnect without any extra charges. It lets you capture every potential client by making sure that no incoming or outbound calls are left unattended.

With AnswerConnect, you get your own customized receptionist, tailor-made specifically to suit your needs and to detail interactions between your customers and receptionists. 

You can greet your customers with a real person instead of a chatbot and stay informed with instant updates via app notifications and manage your phone calls through the app.

Pros

  • Gives you a professional voice to communicate with your customers
  • Flexible and scalable plans that can be changed anytime
  • Eco-friendly practices contributing towards a better future for the world

Cons

  • Poor customer service
  • Trouble with scripts
  • Cannot check pricing without providing contact information

3. Grasshopper

Get dedicated phone numbers to segregate your personal and professional calls with Grasshopper. You can stay on top of all activities with your instantly synced computer and mobile apps.

With Grasshopper, you can either record your own greeting for your customers or choose from the pre-existing professional voice studio. 

Feel free to utilize Grasshopper’s virtual phone system with VoIP voicemail and much more to avoid piling up of calls. Grasshopper also enables call transfers and assigning a dedicated extension for a different department or individual based on the needs of your business activities.

Pros

  • Easy implementation and setup tools
  • Quick customer support and service
  • Easy texting and call forwarding features

Cons

  • No analytical features in the app
  • Text messages go missing occasionally

4. Ruby

Ruby integrates with your existing software and tools to make your workflow easier. Their live website chat integration lets you communicate with the visitors of your website to make sure that you don’t miss out on any of your potential customers.

It takes a well trained professional conversationalist to turn even a brief and short conversation into a huge opportunity or victory and Ruby provides you one. 

Pros

  • Outstanding customer service
  • Professional and friendly virtual receptionist
  • Proactive chat feature with real time consumer-centric chat

Cons

  • No free trials
  • Gets more costly with increased usage
  • Lacks bilingual support

5. ReceptionHQ

ReceptionHQ houses receptionists with fluency in multiple languages. By eliminating your concern of language barrier, they make sure that you do not lose a potential customer merely on the grounds of a language barrier.

The virtual receptionists hired represent your entire organization and thus they are trained to ensure utmost proficiency.

Language is also not an issue with ReceptionHQ since their virtual receptionists are trained to speak even Spanish, just as fluently as English. 

Pros

  • Live answering services to handle overflow of calls
  • Instant and accurate messages
  • Easy to setup

Cons

  • Some customers report undertrained receptionists
  • Poor customer service
  • Irrelevant charges

6. Smith.AI

Smith.AI enables you to respond to all your calls with their call answering service and in addition to that it also helps in visual stat ascertainment. You can analyze your calls with metadata supplied through charts and tables, improve your accuracy and efficiency.

You also get a free AI chatbot with any paid plan that can give common information to the visitors of your website and attract new potential customers for your business.

With Smith.AI’s client dashboard, you get access to real-time updates on every activity with in depth accuracy.

Pros

  • Easy to use
  • Great customer services
  • Quick response

Cons

  • Limited communication features
  • Limited services in free plan

Choose Gabbyville’s Professional Call Center for Your Virtual Receptionist Needs

Gabbyville is one of the leading providers of virtual receptionist services. Whether you’re a start-up company or an established business with multiple locations, Gabbyville can provide your company with professional virtual receptionists to greet your customer calls and schedule appointments for you and much more—all at rates that are more cost-effective than you can imagine.

Gabbyville’s virtual receptionist services ensure that all of your calls are handled professionally and courteously, at any given time of the day (and night). 

Your customers will have an easy and hassle free time making appointments, asking questions and you can be assured they’ll always be greeted by a friendly voice. Every one of Gabbyville’s professionals have been carefully selected and trained to deliver a seamless experience on the phone, so that you don’t have to worry about the quality of service you provide.

Get started today!

 

  • Receptionist Tips

What is a Receptionist? Choosing the Best Fit for Your Business

Woman answering the phone with a smile

What is a receptionist?

A receptionist is the first point of contact in a company and typically handles the initial contact with a company’s clients and customers. They typically greet the visitors/customers at the front office, take messages, answer queries, and redirect calls.

A receptionist doesn’t only act as administrative support but also represents the entire organization by acting as the face of it. So they need to be professional, polite and able to handle negative comments from a client.

Receptionist Job Description

It is a receptionist’s responsibility to make sure correspondence and communication-related affairs go smoothly for the organization they work in. While the job description of a receptionist can vary greatly depending on the industry, they usually need to be professional, friendly, calm, and patient.

Apart from their educational qualifications, which may differ based on the nature of industry, their attitude and behavior should be kept in mind since they also represent the business. A great receptionist can not only help you in retaining your existing customers, but their positive impression can also attract new customers.

To qualify as a front desk receptionist, one should possess a bachelor’s degree or at least a high school diploma with good soft skills to perform administrative tasks and know how to use Microsoft Office.

A receptionist should have high attention to detail applied to each task he/she/they handle, whether it’s greeting visitors, answering telephone calls, or any other task. They should be prepared for almost anything, from handling a simple phone call or bookkeeping to knowing who to direct inquiries involving technical knowledge to.

General Responsibilities of a Receptionist

The primary objective of a receptionist should be customer satisfaction.

Receptionists are the front liners in a business. As technology advances, they have to know how to use it. Their duties include greeting visitors, managing the phone systems, scheduling appointments, taking messages, relaying information to other staff members, handling office equipment, making travel arrangements, and so on. 

They can also work with clients by preparing contracts and handling paperwork and any other initial task before it is taken over by the respective department.

A good receptionist is well-organized with good multitasking skills. They have a good set of computer skills and know how to easily operate MS Office, can fill communication gaps and resolve miscommunication problems with good communication skills. Receptionists should also act as a bridge between the customers and the business by understanding and conveying the requirements of a customer to the relevant team members. 

Answering Phones

Answering phone calls is a basic aspect of business operations but one of vital importance that shouldn’t be ignored. It’s crucial that calls are answered/returned as quickly as possible, to let your callers know that you value them.

Unanswered or ignored phone calls can cause adverse impacts on your business. You may miss important calls from potential leads or an existing customer looking for more information. 

A receptionist is generally the first person a customer meets with. They make the first impression. Answering phone calls and redirecting them as required can help make a good one. 

Accurate Message Taking

Customers generally make contact with a company while seeking information, placing orders, booking appointments, or for any other purpose which may possibly benefit the business in the long run. It is not practically possible for business owners to always be available. That is where a receptionist pitches in and takes messages on your behalf.

Understanding and communication skills of a receptionist play a vital role in receiving messages and forwarding the same. Incoming messages can be useless if recorded inaccurately. Thus a receptionist needs to be meticulous in order to perform the assigned job duties to perfection.

Scheduling Appointments

Every business runs on a pre-planned schedule. Schedules are not always fixed, and they may vary with time and needs. A potential client symbolizes new opportunities for every business so scheduling meetings with them is critical to landing more sales. 

Time management is very important and as a business owner, you can make efforts to accommodate your visitors but there is only so much you can do. It is not logically possible for you to handle scheduling meetings with all your clients or stakeholders. 

Scheduling appointments for your visitors is just as important as any other function and having the right receptionist can do the job. Your receptionist can make sure that you don’t end up overbooking yourself and make a potential client wait for hours on end. They can also ensure that you get enough time between appointments by handling your personal calendar. 

In case you ever have an emergency and become unavailable, you need not worry about your appointments. Just send a word to your receptionist and all your engagements can be rescheduled at your convenience.

Managing Databases

Every business, over a period of time, creates, collects, and stores data for various purposes. Such information can range from simple client or employee details to a fully charted plan of future business activity.

Businesses need to manage information on a regular basis, in order to access and use them when needed. As important as information and database management is, you can not possibly spend all your time doing the same and that is where a receptionist comes into the picture.

A knowledgeable and well-trained receptionist can not only manage such information, but they can also sort them based on different categories for future searches. While managing and sorting existing data, they can also collect new information and keep your internal database up-to-date with high accuracy.

Verifying Insurance Claims and Information

When it comes to the matters of insurance and claims, verifying, collecting, and representing the right information is of utmost importance, especially when said information can affect you or your business’s profitability. This applies to any business but those working actively in the insurance industry can receive hundreds of claims every day (and not every one of them may be genuine).

Verification prevents individuals from lying about important facts, which can result in the loss of money through false claims on insurance policies. Thus, you have to be able to differentiate the truth from a lie. A well-trained receptionist can verify the source of information and claims while updating the same in your database.

Should You Hire an In-house or Virtual Receptionist?

An in-house receptionist is a full-time employee who is dedicated to answering phones and managing all customer inquiries. They’re typically trained in customer service and in being an administrative assistant. A virtual receptionist is hired through a third-party company that provides phone support services—a receptionist who works remotely and receives calls from your customers on your behalf.

Your typical in-house office receptionist can do all your preliminary tasks for you and make your workflow more efficient, but so can a virtual receptionist. With a virtual receptionist, all your calls can be answered under 30 seconds whereas there is a high chance of a call being missed by your in-house receptionist if they are on a lunch break.

Once you hire a full-time receptionist, you have to pay them their average salary regardless of the amount of work that comes their way. But that is not the case with virtual receptionists. You pay them only for the work done by them and based on the nature of tasks performed by them. Moreover, they are available 24/7 and 365 days a year.

A virtual receptionist is not only economical but also saves your time and resources. You need not train them personally for every task; you can just assign them the receptionist duties and carry on with your core business activities. 

Choose Gabbyville’s Virtual Receptionists for Your Business

Meet your receptionist today by getting in touch with Gabbyville. Gabbyville’s virtual receptionists are present around the clock for you. Be it greeting your customers or answering their queries, it shall be done with a smile. Our trained professionals can turn the negative comments of your customer into positive feedback for your company.

Your virtual receptionists receive thorough training and come equipped with excellent customer service skills, trained for your company’s functions and policies. With their interpersonal skills, organizational skills and deep knowledge of your policies, they can answer queries with the utmost professionalism and to the fullest satisfaction of your clients. 

With a versatile set of services to offer, Gabbyville can match your requirements and give you the right virtual receptionist with all the qualities you are looking for at a fair and reasonable price.

Get started right away!

 

  • blog
  • Virtual Medical Receptionists

Virtual Medical Receptionists: Why True Professionals Choose Them

Virtual Medical Receptionists

What is a virtual medical receptionist?

A virtual medical receptionist is a real person who works remotely as the first point of contact for a practice. In simpler terms, they are the remote working receptionists for medical and healthcare facilities such as hospitals, clinics, medical offices, dentists’ clinics, veterinary clinics and more.

Even though they are called virtual receptionists, these are real people who engage in real conversations by offering live answering services. 

These receptionists handle several responsibilities and offer seamless services by leveraging the latest technology and tools. However, they work under direct instructions to provide customized services with personalized greetings and call screening.

In this article, we will review the responsibilities of virtual medical receptionists and the benefits of hiring them.

Job Duties of Virtual Medical Receptionists

Virtual medical receptionists handle the same tasks as in-house receptionists while working remotely. Here are some of the main duties of a virtual medical receptionist.

Answering Phone Calls

Answering incoming calls is the primary and the most important duty of a receptionist. Virtual receptionists offer phone call answering services for medical practices with personalized greetings.

 They learn about the services offered by the practice and work to ensure that the callers receive satisfactory responses. Therefore, they eventually work to enhance the customer experience of the practice.

Scheduling Appointments

Handling the daily responsibilities and managing the hectic schedule of a medical facility can be a challenging task. Scheduling appointments is a critical task that can directly impact the health of your patients and the reputation of your services.

Virtual receptionists can help take the pressure off by scheduling appointments and streamlining the workflow of the practice. They work efficiently to ensure that all patients get booked and the ones that need immediate checkups get prioritized. Along with scheduling appointments, they also make calls to follow up to maintain a streamlined schedule at the medical office.

Medical Insurance Verification

Verifying medical insurance is an essential and beneficial process that helps the practice estimate the total amount payable by the patient. It can then help provide estimated pricing and quotes to patients so they can be prepared to pay the amount.

While this process is crucial, it can sometimes be time-consuming. Therefore, it is best to have virtual receptionists handle it so you can focus on other important tasks. Virtual receptionists handle the entire process of medical insurance verification for existing and new patients and take the stress off the practice.

Manage Prescription Refills

Procedures for prescription refills can be quite challenging, especially for primary care practices. Virtual medical receptionists can help streamline the processes and steps to ensure that the patients get their refills in time.

These receptionists are trained and qualified for refilling prescriptions or alerting the right people to process refill requests.

Benefits of Hiring a Virtual Medical Receptionist

Virtual medical receptionists handle a lot of essential responsibilities to manage and streamline everyday work, offering some great benefits to medical practices. Listed below are some of the major benefits of hiring a medical virtual receptionist.

1. Focus More on Your Patients

Doctors, healthcare providers and other staff at medical offices deal with a lot of complicated tasks. And things can get incredibly challenging if they’re working with poor backup and patient management. Work efficiency and productivity can be severely affected if they have to manage to answer and schedule patients themselves.

Hiring a virtual receptionist service makes things easier as they can efficiently manage all calls and appointments and even improve the patient experience. Therefore, letting a virtual receptionist handle these tasks can help doctors focus better on patients and other important tasks.   

2. Improved Customer Service and High Levels of Professionalism

In the world of healthcare, customer experience is the key to the success. If any patients suffer bad experiences at your practice, the chances of them visiting you again become significantly less.

On the other hand, happy patients leave good reviews and are more likely to recommend you. Focusing on customer service can directly help you improve your reputation and grow your practice.

This is why it is important to make your patients feel valued and prioritized in all situations.

When you hire a virtual receptionist service, they work proactively to answer all patient calls, schedule appointments and resolve and address concerns. It helps ensure a smooth experience for patients and reflects the professionalism of the practice.

3. Saves Your Practice Money

Apart from managing tasks to help the practice grow, hiring a virtual medical receptionist also helps cut extra costs. 

Staffing can be a real concern for practices that want to manage their costs and be more cost-effective. There are many other costs apart from the salary to be taken care of when hiring an in-house receptionist.

However, appointing a virtual medical assistant to do the job can help cut down all these unproductive costs as they work remotely and do not require office resources from you. They use their own equipment to work and do not require any additional benefits from the practice. This makes hiring a virtual receptionist a highly cost-effective solution for medical practices.

4. Reduces Administrative Responsibilities

Running a successful medical practice is a highly demanding job. There are new procedures and statutes every day and handling all the paperwork can be a dreadful task. Moreover, these unskilled tasks offer little value to the practice and take up a lot of time for the admin staff to complete.

A fully trained virtual receptionist can handle all these tasks efficiently and helps reduce administrative responsibilities. It takes the extra burden off of in-office staff so they have the time and energy to focus on other valuable administrative tasks and responsibilities.

Apart from this, hiring a virtual receptionist for mundane tasks also gives the time and opportunity to the in-house staff to learn and improve their skills.

Choose Gabbyville’s Medical Answering Service for Your Business

Hiring a virtual medical receptionist can help your practice grow in a lot of ways. They handle calls, appointments and help manage everyday tasks and streamline processes for better patient care and experience.

Gabbyville offers medical answering services for medical practices to help manage calls and appointments and increase the productivity of the practice. This includes handling inbound and outbound calls, scheduling appointments, handling virtual tasks and sending appointment reminders. You can request full-time and part-time customized services as per your needs such as call screening, custom call handling instructions, personalized greetings and more.

At Gabbyville, we help you make real connections and offer a great experience by delivering your voice with a smile. Our Gabbonistas are extensively trained to handle all the offered services with utmost professionalism.

Let our virtual receptionists help you create an organized practice by forwarding your calls to us.

Get in touch with us to learn more!

 

  • blog
  • Business Tips

8 Features You Can’t Ignore for Your Phone Answering Service

What is a phone answering service?

Did you know that 89% of customers are more likely to buy from you again after a positive customer experience? This is where having a phone answering service for call handling comes in. 

A phone answering service is an office that runs your phone calls while you run your business. In an ideal situation, you would always be available to answer or pick up the business phone. But think of it like a virtual receptionist who handles all incoming calls and outgoing calls for your company—except without the actual in-house receptionist. 

Phone answering services have been around for some time, but with advances in technology, they’ve become more efficient and less expensive than ever before. If you’re serious about growing your business, a phone answering service is a must-have tool for keeping your communications flowing smoothly. While some companies set this up through their landline service provider, others integrate it into their voicemail system.

In this article, we will take you through the important features you should look for in a phone answering service before settling for one answering service company.

8 Features to Look For in Your Phone Answering Service

Now that you know what a phone answering service is, it’s also important to know the key features to look for in your call answering service when you choose one.

1. Unlimited Live Call Answering

When you run a business, you can’t always be there to answer the phone. However, if you own a business that deals with customer service, you know that sometimes having someone to talk to on the spot can make all the difference. 

With unlimited live call answering, however, your office phone number is never busy. If someone needs to get in touch with you about an order or some other issue, they can do so 24/7—on nights and weekends too. All of our plans also include unlimited SMS messaging as well as voicemail transcriptions.

2. Call Routing

Call routing is a feature that is unbelievably important for businesses in all industries. It’s not just about having the right department answering your calls, but also about being able to keep track of where each call is coming from and what department it’s going to. 

This ensures that you have complete knowledge of each customer’s interaction with your business, which will help you determine how well your company is serving them. This will also allow you to get back in touch with callers in a more timely manner than ever before.

3. Outbound Calling

If you’ve ever had a business call and were greeted by a recorded message, you’ve experienced what’s called an outbound calling service. An outbound calling service is basically a phone answering service that works on the opposite end of the line that you do. Instead of you dialing in to get through to your bank, your doctor’s office, or your grocery store, these companies make it easy for you by having an automated phone system already set up.

Outbound calling services are important for businesses because they can save them money on staffing and equipment cost. By outsourcing their inbound calls to an answering service, companies can free up their staff to handle more pressing matters that don’t involve spending time with irate customers or dealing with technical issues.

4. Accurate Message Taking

Accurate message taking is the cornerstone of effective customer support. For businesses in all industries, if you want to be taken seriously, it is imperative that your messages are handled by a professional who can transcribe the information quickly and accurately. 

With this feature, your customers can receive the best service and rest assured that you stay on top of their business needs. 

5. Appointment Scheduling

Scheduling appointments is at the heart of business, whether your company is a restaurant, a medical office, a veterinary clinic, a law firm, or a one-person operation. While it’s easy to take down a general idea of someone’s needs when they call to schedule an appointment, being able to accurately record the information you’ve gathered lets you provide better service and have a more complete record of what was said. 

This also gives you the opportunity to use this information later on when serving them so that you can be sure that your service is exactly what they need.

6. Professionalism and Specialized Training

When you think of a business, customer service or the service provider may not be the first thing you think about, but it cannot be separated from the product or service itself.

Professionalism and specialized training can be the difference between a good business and an exceptional one. A good business is one that has a quality product or service. But an exceptional business is one that offers exceptional customer experience on top of that. First impressions are long lasting, afterall.

7. Personalized Greetings

One of the most important things to establish when a company opens is an effective live answering service. In fact, scripted voicemails can actually increase response rates from customers by 22%. A phone answering service can set you apart from your competition with just a simple greeting. Imagine calling several different companies and hearing the same generic, unimpressive answers to your questions or even worse, no answer at all!

With personalized greetings, you will have a real person answer on the first ring every time and that person will help you with whatever you need, whether it be information about products, services or even scheduling a meeting. This way, businesses don’t have to worry about overloading their employees with phone calls as well as giving customers what they want in terms of service.

8. Real-time Status Updates

The best way a telephone answering service can benefit businesses is by providing real-time status updates for your customers. Your customers can call and ask questions or express concerns about your company’s products or services and receive an immediate response when you have 24/7 live operators who are trained professionals to answer their questions and address their needs.

One example of how cell phone answering services benefit businesses is when answering calls from customers who need assistance with your products or would like to know more about your company’s services.

Gabbyville’s Phone Answering Service is Your Solution

No matter your service offering, Gabbyville’s professional phone answering service is ready to answer your calls. With Gabbyville at your side, you can feel comfortable that your customers are spending their time with a friendly and knowledgeable representative who can answer their questions and provide the help they need. Our dedicated agents can deliver solutions for after-hours answering, scheduling, and so on. Don’t miss out on your potential clients!

Gabbyville’s virtual receptionist service can be used by both retail and office environments. Retailers will find no downside to using Gabbyville’s phone answering service. When you’re busy with customers, you don’t want to spend valuable time away from the register or from helping customers in the back room answering business phones. If you wish to enable call forwarding for all calls, we’ll guide you through the procedure for doing so on an iPhone or an Android phone. 

With our professional answering service, you can feel confident that customers are receiving great customer service, being helped right away, and spending more money because they aren’t on hold or waiting for help. 

Get started with Gabbyville today!

 

  • blog
  • Receptionist Tips

Call Forwarding to a Live Receptionist: Benefits for Businesses

How does call forwarding work?

Did you know that 90% of American consumers use customer service as a factor when choosing a business to engage with? Can you imagine how annoying it can be for them when a company doesn’t answer the phone and the dial tone ends? 

Call forwarding is a popular feature of a phone system, both traditional and VoIP, that allows a business to route one incoming phone call to another phone number while keeping the original caller on the phone line. This option can be especially beneficial if your company is closed and you want to forward calls to a live receptionist who can check messages, explain store hours or offer other important information. 

Some businesses use selective call forwarding as part of their voicemail system, while others set it up automatically through their landline service provider. The benefit is that you only have to make a single call or use one setting on your home phone in order for callers to reach someone other than yourself when you aren’t available.

In this article, we will look into the various benefits you can reap from using Gabbyville’s virtual receptionists and call forwarding features.

Benefits of Call Forwarding to a Live Receptionist

If you’ve enabled call forwarding, your business phone system will then place an outgoing call to a different number that was chosen at the beginning. The next step is to forward your calls to a live receptionist at your business who will answer them and forward them to a department if necessary. 

This allows your clients to easily get in touch with you, even if you are not in the office at the moment. It is also good for those who prefer having conversations with an actual person instead of interacting with an automated phone system since they feel they are getting more direct attention. 

Here are the main benefits of call forwarding that you may be missing out on today: 

1. No More Unanswered Calls

This is a service that allows businesses to increase their online sales, while reducing costs. One of Gabbyville’s top features is our live receptionist service which allows businesses to have someone answer their calls 24 hours a day, every day.

This is a great way for small business to improve their customer service, while also saving on costs. We can also provide businesses with a virtual receptionist that will help answer calls and emails, as well as assist in filing paperwork. Details such as who is calling, their area code, country code or blocked calls or if it’s a local number will also be recorded automatically.

Read more on how you can enable this feature from landlines here.

2. Improved Customer Experience

Studies have shown that 86% of customers are willing to pay for a better customer experience. Live receptionist services are built to drive up customer satisfaction and retention, while increasing sales. 

When you integrate our live reception system with your online booking tool you can answer calls with a click of a button and make scheduling appointments seamless, instead of no answer on the other end of the line. 

A live receptionist’s mission is to make every customer feel like they have their own personal concierge without the need for any employees. At Gabbyville, we can deliver that to you. 

3. Scheduling Appointments is a Breeze

Gabbyville offers businesses an affordable and easy way to run a professional, live receptionist service. Our scheduling app is simple to use, intuitive, and can be customized to fit your business. 

Our live call center agents will greet customers, answer questions about various services you offer, take down the scheduled appointments that are made and make sure the customer is notified about their scheduled appointment.

4. No Lost Details

Our live receptionist service features give businesses an easy solution to keeping customer calls and emails on track. Our features allow you to assign tasks like voicemails, emails and even customer orders directly to the right employee or customer success specialist. 

With Gabbyville, your business will never lose any details – no matter how many there are! Our services are flexible and scalable to meet the needs of any business. We can provide you with a full-time team of operators, or we can work with your existing employees to ensure a seamless transition.

5. Reduced Cost

Reduced cost is a significant benefit for businesses, and Gabbyville’s live receptionist service features allow you to avoid many of the typical costs associated with phone calls. In addition to the time saved in customer service and on-site needs, we can help reduce your training costs. 

Our certified receptionists are trained in all aspects of customer service, providing an added level of expertise and training not typically found with virtual receptionist services.

6. Highest Level of Professionalism

Gabbyville’s live receptionist services provide businesses with a very important asset for customer service: a warm, professional greeting. Businesses can also take advantage of our services to screen incoming calls and take an appointment or message without having to put customers on hold. 

This provides a high level of professionalism and efficiency to customer service, which is what businesses are striving for in their customer interactions, and is something that can be difficult to achieve without outside help. 

People at Gabbyville are trained professionally and work for various sectors like for medical professionals and virtual veterinary receptionists.

7. Top Phone Call Quality

One of the most important features of a business is the quality of the phone call itself, be it through mobile phone or landlines. Making a positive first impression with a live receptionist can help drive customer loyalty, but not all businesses have the resources to hire someone for this position. 

A useful alternative is using a phone app call recording service like Gabbyville, which will take care of the customer’s needs while also keeping track of their calls. The benefits don’t stop there; live receptionists can be trained to offer other services such as answering questions and referring customers to products that they may want. 

Having a dedicated team member at your beck and call can enable you to better serve your customers and improve your overall business.

Never Miss an Important Call Again with Gabbyville

Callers are sure to be impressed by the unobtrusive, efficient reception of your business, whether it’s a small start-up or a large corporation. 

Gabbyville is a virtual receptionist service that connects phones to people—whether they’re in the office or on the road. By combining human intelligence with intelligent technology, we allow organizations to focus on what they do best while our virtual receptionists take care of everything else. 

We’ll walk you through the process to turn on call forwarding options for iPhone, Android phones and other cell phones, whether you want to do it for all calls, for certain calls on a conditional call forwarding basis, or only calls for Google Voice.

Gabbyville virtual receptionists are hand-selected on the basis of their personality, professionalism and ability to listen and converse like a real person. Our team is trained and coached throughout their tenure at Gabbyville to ensure that they provide an extraordinary customer experience every single time. Try Gabbyville now!

  • blog
  • Legal Answering Services

Choosing the Best Virtual Receptionist for Law Firms: Things to Keep in Mind

virtual receptionist for law firms

What is the responsibility of virtual receptionists for law firms?

A virtual receptionist is a real person who handles all receptionists’ responsibilities from a remote location.  Virtual receptionists at call centers of legal answering services act as the first point of contact for law firms and attorneys and manage their communication. These agents have in-depth knowledge and are trained in legal communications so they can easily handle interactions on behalf of the firm.

In this article, we will review the duties and responsibilities of a virtual receptionist for a law firm and how to find a good legal answering service.

Let’s start by understanding the main responsibilities of virtual receptionists for law firms

Answering Phone Calls

The way you welcome clients to your business has a significant impact on your business. And the first interaction on a call with a potential client is enough for them to create a positive or negative image of your business in their mind. This makes instant call answering an important job in any business.

Legal offices receive a huge number of client calls on a daily basis. These calls could be from new or potential clients or existing clients looking to get their concerns addressed or seeking consultations.

Virtual receptionist services offer phone answering services for law firms and handle all incoming and outbound calls and greet the callers with a smile. They work to ensure that all incoming calls are answered and the callers have a positive experience on the phone. This sometimes includes call forwarding services too, upon request. 

Scheduling Appointments

With several incoming calls at a law office come numerous appointments. It can be challenging and burdensome for the in-house staff and legal professionals to manage appointments, and there is always a risk of losing out on clients with missed appointments.

You can give your virtual receptionist access to your work schedule to let them handle appointment scheduling for you. Additionally, they also make live calls to follow up on the appointments to help you plan a productive day.

Scheduling appointments by a virtual agent lets you streamline and run the daily schedule smoothly and gives you time to focus on other important tasks.

Responding to Your Clients’ Questions

In law practice, clients can have many types of concerns and doubts, simple and complicated. However, it is equally important to respond to both types of doubts appropriately and offer great customer satisfaction.

Virtual receptionists have great knowledge and training to answer and resolve client questions without getting you involved. It eases the stress of answering every doubt from clients and gives you more time to focus on your work, while also offering great service to the clients.

Tracking Important Details

Responding to calls and resolving queries involves the exchange of various important details. And it is essential to keep a track of all the important details to innovate in the legal industry and provide your clients with great service.

Along with handling calls and the exchange of information, these live receptionists also track important details of new and existing clients with phone numbers and client intake to ensure no crucial data is missed.

What to Look for in a Legal Answering Service

Outsourcing communication from a good legal answering service offers numerous benefits and takes your stress of handling calls and appointments and managing daily schedules away. But how do you ensure that you’re hiring the best legal answering service?

Here are some things to consider when looking for virtual receptionist services from a legal answering service.

Professionalism and Specialized Training

Managing the communication of a legal firm is a challenging task and not any general receptionist can handle it. Your callers may have complicated doubts and not offering satisfactory responses may make you lose out on clients.

 That is why you need to hire specialists experienced in handling legal calls and queries. Virtual receptionists for law firms must have good knowledge of legal terminologies, procedures and specialized training to handle calls for a legal office.

Our expert Gabbonistas at Gabbyville undergo years of training to specifically handle calls for legal firms and offer a great experience with the utmost professionalism.

Availability of the Service Provider

Clients can call at any time and missing calls may lead to missing out on clients. It means that the agents should be available during business hours and after-hours round the clock to receive calls on behalf of your firm.

Therefore, it is best to hire a legal call answering service that offers full availability of live receptionists 24/7. It helps ensure that all calls and attended to and no clients have to wait for a long time to get their questions answered. Additionally, it also helps establish you as a reliable practice and builds trust in your clients.

Bilingual Capabilities

While English is the majorly used language for communication, offering your services in another language can help you with opportunities to expand and grow your business. After English, Spanish is the most commonly spoken language in the US and offering your services in this language can open your doors to new clients.

Go for a legal call answering service that employs bilingual receptionists and offers services in both English and Spanish. Alternatively, you can also choose a service that serves in another commonly spoken language of the geographical area you aim to expand your business to.

Gabbonistas at Gabbyville are fluent in multiple languages and can help you offer seamless service to clients comfortable in languages other than English.

Affordable Pricing

Apart from the professionalism and other capabilities of virtual receptionists, the cost of hiring a legal answering service is also an important factor to consider. Different service providers can quote different amounts based on the services required and the call volume to be handled.

 Go for the service provider that can handle all the aforementioned responsibilities effectively and offers the best value for money with cost-effective services. It helps you ensure that you receive a greater return on investment in the long run by hiring virtual receptionists to handle your communication.

Gabbyville’s Legal Answering Service is Your Solution

Legal firms need virtual receptionists with a specialized set of skills, knowledge of legal matters and training to handle their communication.

A good legal answering service makes things significantly easier for law firms by helping them streamline their schedules. You can receive greater ROI and other benefits by hiring the right service provider.

Gabbyville offers legal answering services to law firms and attorneys to help set their daily schedules and keep track of important information. It includes phone services for receiving and answering incoming and outbound calls, scheduling appointments, resolving doubts of the callers and tracking important client information.

 We offer full-time and part-time customized live answering virtual receptionist services such as personalized greetings, call screening, and custom call handling instructions depending on your needs.

With simple call forwarding and voicemail, let us answer calls to help you create a streamlined workflow and manage your daily tasks. 

Get in touch with us for more information.

 

  • blog

Three Strategies to Increase Conversions for Inbound Calls

Companies and marketers know the value of calls. 52% of all traffic comes from mobile, and because of this, calling is made so much easier. In fact:

Seventy percent (70%) of mobile searches have used click-to-call buttons (via Google).

51% are likely to make a purchase.

Forty-five percent (45%) of consumers initiated a purchase over the phone (via KissMetrics).

This is interesting, but I already have a phone line. I already have access to that 51%. So what’s the problem?

The problem is, so many calls are unanswered and go to voicemail. Different industry voicemail rates range from 6.1% to 26.3%. 44.4% to 64.6% of those have intent to buy.

This is how much revenue you’re losing from missing those calls.

So how do you increase conversions from every potential customer who calls you?

 

1. Get detailed messages
You can’t answer every call that comes in and complete a sale. However, you can get their complete details, and any other required information and then lead them to that next sales call. Get their details, schedule an appointment for when you have time for a longer consultation. Make sure they end the call feeling happy and taken care of.

Of course, all that could still go to waste without a follow-up call. Make sure you organize voice calls and scheduled appointments, transcribing every important detail for that follow up call.

Repetitive questions could mean the difference between hiring you or the next firm they call.

2. Forward it to the right person
Are you getting a call for support, sales, or any other inquiry? Stop wasting time answering a call, only to find out it’s supposed to go to Sally from accounting, or Marco to close a deal. If you’re supposed to be spending your time on something else, don’t spend it answering calls you’re not supposed to handle. It doesn’t just waste your time, it also adds wait time for your caller.

3. Never miss a call
Calls are missed during business hours on Mondays to Fridays, but customers also sometimes call after 5 or on the weekends if that’s when they’re free. You may not be able to accommodate them, but they should be able to schedule an appointment with you on a more ideal time. This won’t happen from a single voice message. You need someone to take the call, schedule that appointment, and ideally, inform you about it via text message or email.

You don’t need to create these systems yourself, because these three are just a few things that Gabbyville receptionists do that increase conversion and professionalism for our clients.

Here’s a complete list of features we offer:

 

Call screening
Our Gabbonistas will screen each call making sure that you only interact with leads, clients, and business partners, saving you time and eliminating unnecessary headaches!

Unlimited Transfer Talk Time
The time spent speaking to third party on the transfer or a conference call is included in all Gabbyville plans – this means that the time won’t be billed against your plan minutes!

Coverage Time
Our Gabbonistas will cheerfully and professionally answer your clients calls from Monday to Friday from 8:00 AM – 10:00 PM EST. We will soon cover 24/7 in 2021!

Voicemail Boxes
We provide a number of unique voicemail boxes to you so your callers can leave messages if you opt for them to do so! The number of voicemail boxes varies per plan.

Dedicated Receptionists
Our popular Premium and Executive plans give you access to your very own team of Gabbonistas, who will be dealing with your clients on a regular basis. They will be able to build strong relationships and solid rapport with your clients to your businesses advantage!

Usage Alert
We’ll let you know when you’re about to reach your plan’s limit by email or a personal, friendly phone call so you can avoid paying coverage fees!

Appointment Reminders
Our Basic, Premium and Executive plans come with an appointment reminder feature which enables you to have Gabbonistas remind you of important events dates and meetings.

Online Scheduling
Our Basic, Premium and Executive plans also enable your Gabbonistas to access your online calendar software to help schedule appointments and events.

Outbound Calling
Our Gabbonistas can call your clients, vendors, and even friends upon request for no extra charge! Rhe outbound calls will simply be deducted from your plans minutes.

Send Daily Requests to your Receptionist Team
Give directions and update your receptionist team of your daily service requests via phone, cal,l text, or email! Interact with your Gabbonistas on your preferred means of communication. Give directions and update your receptionist team of your daily service requests and important instructions via phone call text or email.

Toll-free and/or Local Number Included
All of Gabby ville’s plans come with that all free and or local number for your business

Message Taking and Deliver via Email and Text
Our excellent virtual receptionists will accurately jot down important messages when you are not available to take a call and send it straight to you via email or text so that you’re always in the loop.

After-hour Messages Transcription and Delivery
All of your client’s voicemail messages after office hours will be carefully and correctly transcribed and delivered straight to you.

All Calls Answered with a Smile
Our Gabbonistas are guaranteed to happily and helpfully take and make calls for your business! We’ll make your business sound like a Fortune 500 company with our impeccable customer service.

Impeccable Call Forwarding Services
Sith Gabbyville, you can forward your existing business phone number, Google Voice, RingCentral or any other virtual PBX service number to our virtual receptionists and we’ll take it from there.

Due to popular demand, we’re also going to launch our 24/7 voice and chat support soon.

Curious, but not ready to commit yet? We’re offering a 7 day free trial so you can feel the Gabbyville experience.

Fill out the form below and one of our friendly Gabbyville client specialists will reach out today!
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