What is the responsibility of virtual receptionists for law firms?
A virtual receptionist is a real person who handles all receptionists’ responsibilities from a remote location. Virtual receptionists at call centers of legal answering services act as the first point of contact for law firms and attorneys and manage their communication. These agents have in-depth knowledge and are trained in legal communications so they can easily handle interactions on behalf of the firm.
In this article, we will review the duties and responsibilities of a virtual receptionist for a law firm and how to find a good legal answering service.
Let’s start by understanding the main responsibilities of virtual receptionists for law firms
Answering Phone Calls
The way you welcome clients to your business has a significant impact on your business. And the first interaction on a call with a potential client is enough for them to create a positive or negative image of your business in their mind. This makes instant call answering an important job in any business.
Legal offices receive a huge number of client calls on a daily basis. These calls could be from new or potential clients or existing clients looking to get their concerns addressed or seeking consultations.
Virtual receptionist services offer phone answering services for law firms and handle all incoming and outbound calls and greet the callers with a smile. They work to ensure that all incoming calls are answered and the callers have a positive experience on the phone. This sometimes includes call forwarding services too, upon request.
Scheduling Appointments
With several incoming calls at a law office come numerous appointments. It can be challenging and burdensome for the in-house staff and legal professionals to manage appointments, and there is always a risk of losing out on clients with missed appointments.
You can give your virtual receptionist access to your work schedule to let them handle appointment scheduling for you. Additionally, they also make live calls to follow up on the appointments to help you plan a productive day.
Scheduling appointments by a virtual agent lets you streamline and run the daily schedule smoothly and gives you time to focus on other important tasks.
Responding to Your Clients’ Questions
In law practice, clients can have many types of concerns and doubts, simple and complicated. However, it is equally important to respond to both types of doubts appropriately and offer great customer satisfaction.
Virtual receptionists have great knowledge and training to answer and resolve client questions without getting you involved. It eases the stress of answering every doubt from clients and gives you more time to focus on your work, while also offering great service to the clients.
Tracking Important Details
Responding to calls and resolving queries involves the exchange of various important details. And it is essential to keep a track of all the important details to innovate in the legal industry and provide your clients with great service.
Along with handling calls and the exchange of information, these live receptionists also track important details of new and existing clients with phone numbers and client intake to ensure no crucial data is missed.
What to Look for in a Legal Answering Service
Outsourcing communication from a good legal answering service offers numerous benefits and takes your stress of handling calls and appointments and managing daily schedules away. But how do you ensure that you’re hiring the best legal answering service?
Here are some things to consider when looking for virtual receptionist services from a legal answering service.
Professionalism and Specialized Training
Managing the communication of a legal firm is a challenging task and not any general receptionist can handle it. Your callers may have complicated doubts and not offering satisfactory responses may make you lose out on clients.
That is why you need to hire specialists experienced in handling legal calls and queries. Virtual receptionists for law firms must have good knowledge of legal terminologies, procedures and specialized training to handle calls for a legal office.
Our expert Gabbonistas at Gabbyville undergo years of training to specifically handle calls for legal firms and offer a great experience with the utmost professionalism.
Availability of the Service Provider
Clients can call at any time and missing calls may lead to missing out on clients. It means that the agents should be available during business hours and after-hours round the clock to receive calls on behalf of your firm.
Therefore, it is best to hire a legal call answering service that offers full availability of live receptionists 24/7. It helps ensure that all calls and attended to and no clients have to wait for a long time to get their questions answered. Additionally, it also helps establish you as a reliable practice and builds trust in your clients.
Bilingual Capabilities
While English is the majorly used language for communication, offering your services in another language can help you with opportunities to expand and grow your business. After English, Spanish is the most commonly spoken language in the US and offering your services in this language can open your doors to new clients.
Go for a legal call answering service that employs bilingual receptionists and offers services in both English and Spanish. Alternatively, you can also choose a service that serves in another commonly spoken language of the geographical area you aim to expand your business to.
Gabbonistas at Gabbyville are fluent in multiple languages and can help you offer seamless service to clients comfortable in languages other than English.
Affordable Pricing
Apart from the professionalism and other capabilities of virtual receptionists, the cost of hiring a legal answering service is also an important factor to consider. Different service providers can quote different amounts based on the services required and the call volume to be handled.
Go for the service provider that can handle all the aforementioned responsibilities effectively and offers the best value for money with cost-effective services. It helps you ensure that you receive a greater return on investment in the long run by hiring virtual receptionists to handle your communication.
Gabbyville’s Legal Answering Service is Your Solution
Legal firms need virtual receptionists with a specialized set of skills, knowledge of legal matters and training to handle their communication.
A good legal answering service makes things significantly easier for law firms by helping them streamline their schedules. You can receive greater ROI and other benefits by hiring the right service provider.
Gabbyville offers legal answering services to law firms and attorneys to help set their daily schedules and keep track of important information. It includes phone services for receiving and answering incoming and outbound calls, scheduling appointments, resolving doubts of the callers and tracking important client information.
We offer full-time and part-time customized live answering virtual receptionist services such as personalized greetings, call screening, and custom call handling instructions depending on your needs.
With simple call forwarding and voicemail, let us answer calls to help you create a streamlined workflow and manage your daily tasks.
Get in touch with us for more information.