team klientboost, Author at Gabbyville

What is a Receptionist? Choosing the Best Fit for Your Business

team klientboost November 18, 2022

What is a receptionist?

A receptionist is the first point of contact in a company and typically handles the initial contact with a company’s clients and customers. They typically greet the visitors/customers at the front office, take messages, answer queries, and redirect calls.

A receptionist doesn’t only act as administrative support but also represents the entire organization by acting as the face of it. So they need to be professional, polite and able to handle negative comments from a client.

Receptionist Job Description

It is a receptionist’s responsibility to make sure correspondence and communication-related affairs go smoothly for the organization they work in. While the job description of a receptionist can vary greatly depending on the industry, they usually need to be professional, friendly, calm, and patient.

Apart from their educational qualifications, which may differ based on the nature of industry, their attitude and behavior should be kept in mind since they also represent the business. A great receptionist can not only help you in retaining your existing customers, but their positive impression can also attract new customers.

To qualify as a front desk receptionist, one should possess a bachelor’s degree or at least a high school diploma with good soft skills to perform administrative tasks and know how to use Microsoft Office.

A receptionist should have high attention to detail applied to each task he/she/they handle, whether it’s greeting visitors, answering telephone calls, or any other task. They should be prepared for almost anything, from handling a simple phone call or bookkeeping to knowing who to direct inquiries involving technical knowledge to.

General Responsibilities of a Receptionist

The primary objective of a receptionist should be customer satisfaction.

Receptionists are the front liners in a business. As technology advances, they have to know how to use it. Their duties include greeting visitors, managing the phone systems, scheduling appointments, taking messages, relaying information to other staff members, handling office equipment, making travel arrangements, and so on.

They can also work with clients by preparing contracts and handling paperwork and any other initial task before it is taken over by the respective department.

A good receptionist is well-organized with good multitasking skills. They have a good set of computer skills and know how to easily operate MS Office, can fill communication gaps and resolve miscommunication problems with good communication skills. Receptionists should also act as a bridge between the customers and the business by understanding and conveying the requirements of a customer to the relevant team members.

Answering Phones

Answering phone calls is a basic aspect of business operations but one of vital importance that shouldn’t be ignored. It’s crucial that calls are answered/returned as quickly as possible, to let your callers know that you value them.

Unanswered or ignored phone calls can cause adverse impacts on your business. You may miss important calls from potential leads or an existing customer looking for more information.

A receptionist is generally the first person a customer meets with. They make the first impression. Answering phone calls and redirecting them as required can help make a good one.

Accurate Message Taking

Customers generally make contact with a company while seeking information, placing orders, booking appointments, or for any other purpose which may possibly benefit the business in the long run. It is not practically possible for business owners to always be available. That is where a receptionist pitches in and takes messages on your behalf.

Understanding and communication skills of a receptionist play a vital role in receiving messages and forwarding the same. Incoming messages can be useless if recorded inaccurately. Thus a receptionist needs to be meticulous in order to perform the assigned job duties to perfection.

Scheduling Appointments

Every business runs on a pre-planned schedule. Schedules are not always fixed, and they may vary with time and needs. A potential client symbolizes new opportunities for every business so scheduling meetings with them is critical to landing more sales.

Time management is very important and as a business owner, you can make efforts to accommodate your visitors but there is only so much you can do. It is not logically possible for you to handle scheduling meetings with all your clients or stakeholders.

Scheduling appointments for your visitors is just as important as any other function and having the right receptionist can do the job. Your receptionist can make sure that you don’t end up overbooking yourself and make a potential client wait for hours on end. They can also ensure that you get enough time between appointments by handling your personal calendar.

In case you ever have an emergency and become unavailable, you need not worry about your appointments. Just send a word to your receptionist and all your engagements can be rescheduled at your convenience.

Managing Databases

Every business, over a period of time, creates, collects, and stores data for various purposes. Such information can range from simple client or employee details to a fully charted plan of future business activity.

Businesses need to manage information on a regular basis, in order to access and use them when needed. As important as information and database management is, you can not possibly spend all your time doing the same and that is where a receptionist comes into the picture.

A knowledgeable and well-trained receptionist can not only manage such information, but they can also sort them based on different categories for future searches. While managing and sorting existing data, they can also collect new information and keep your internal database up-to-date with high accuracy.

Verifying Insurance Claims and Information

When it comes to the matters of insurance and claims, verifying, collecting, and representing the right information is of utmost importance, especially when said information can affect you or your business’s profitability. This applies to any business but those working actively in the insurance industry can receive hundreds of claims every day (and not every one of them may be genuine).

Verification prevents individuals from lying about important facts, which can result in the loss of money through false claims on insurance policies. Thus, you have to be able to differentiate the truth from a lie. A well-trained receptionist can verify the source of information and claims while updating the same in your database.

Should You Hire an In-house or Virtual Receptionist?

An in-house receptionist is a full-time employee who is dedicated to answering phones and managing all customer inquiries. They’re typically trained in customer service and in being an administrative assistant. A virtual receptionist is hired through a third-party company that provides phone support services—a receptionist who works remotely and receives calls from your customers on your behalf.

Your typical in-house office receptionist can do all your preliminary tasks for you and make your workflow more efficient, but so can a virtual receptionist. With a virtual receptionist, all your calls can be answered under 30 seconds whereas there is a high chance of a call being missed by your in-house receptionist if they are on a lunch break.

Once you hire a full-time receptionist, you have to pay them their average salary regardless of the amount of work that comes their way. But that is not the case with virtual receptionists. You pay them only for the work done by them and based on the nature of tasks performed by them. Moreover, they are available 24/7 and 365 days a year.

A virtual receptionist is not only economical but also saves your time and resources. You need not train them personally for every task; you can just assign them the receptionist duties and carry on with your core business activities.

Choose Gabbyville’s Virtual Receptionists for Your Business

Meet your receptionist today by getting in touch with Gabbyville. Gabbyville’s virtual receptionists are present around the clock for you. Be it greeting your customers or answering their queries, it shall be done with a smile. Our trained professionals can turn the negative comments of your customer into positive feedback for your company.

Your virtual receptionists receive thorough training and come equipped with excellent customer service skills, trained for your company’s functions and policies. With their interpersonal skills, organizational skills and deep knowledge of your policies, they can answer queries with the utmost professionalism and to the fullest satisfaction of your clients.

With a versatile set of services to offer, Gabbyville can match your requirements and give you the right virtual receptionist with all the qualities you are looking for at a fair and reasonable price.

Get started right away!

Virtual Medical Receptionists: Why True Professionals Choose Them

team klientboost October 20, 2022

What is a virtual medical receptionist?

A virtual medical receptionist is a real person who works remotely as the first point of contact for a practice. In simpler terms, they are the remote working receptionists for medical and healthcare facilities such as hospitals, clinics, medical offices, dentists’ clinics, veterinary clinics and more.

Even though they are called virtual receptionists, these are real people who engage in real conversations by offering live answering services.

These receptionists handle several responsibilities and offer seamless services by leveraging the latest technology and tools. However, they work under direct instructions to provide customized services with personalized greetings and call screening.

In this article, we will review the responsibilities of virtual medical receptionists and the benefits of hiring them.

Job Duties of Virtual Medical Receptionists

Virtual medical receptionists handle the same tasks as in-house receptionists while working remotely. Here are some of the main duties of a virtual medical receptionist.

Answering Phone Calls

Answering incoming calls is the primary and the most important duty of a receptionist. Virtual receptionists offer phone call answering services for medical practices with personalized greetings.

They learn about the services offered by the practice and work to ensure that the callers receive satisfactory responses. Therefore, they eventually work to enhance the customer experience of the practice.

Scheduling Appointments

Handling the daily responsibilities and managing the hectic schedule of a medical facility can be a challenging task. Scheduling appointments is a critical task that can directly impact the health of your patients and the reputation of your services.

Virtual receptionists can help take the pressure off by scheduling appointments and streamlining the workflow of the practice. They work efficiently to ensure that all patients get booked and the ones that need immediate checkups get prioritized. Along with scheduling appointments, they also make calls to follow up to maintain a streamlined schedule at the medical office.

Medical Insurance Verification

Verifying medical insurance is an essential and beneficial process that helps the practice estimate the total amount payable by the patient. It can then help provide estimated pricing and quotes to patients so they can be prepared to pay the amount.

While this process is crucial, it can sometimes be time-consuming. Therefore, it is best to have virtual receptionists handle it so you can focus on other important tasks. Virtual receptionists handle the entire process of medical insurance verification for existing and new patients and take the stress off the practice.

Manage Prescription Refills

Procedures for prescription refills can be quite challenging, especially for primary care practices. Virtual medical receptionists can help streamline the processes and steps to ensure that the patients get their refills in time.

These receptionists are trained and qualified for refilling prescriptions or alerting the right people to process refill requests.

Benefits of Hiring a Virtual Medical Receptionist

Virtual medical receptionists handle a lot of essential responsibilities to manage and streamline everyday work, offering some great benefits to medical practices. Listed below are some of the major benefits of hiring a medical virtual receptionist.

1. Focus More on Your Patients

Doctors, healthcare providers and other staff at medical offices deal with a lot of complicated tasks. And things can get incredibly challenging if they’re working with poor backup and patient management. Work efficiency and productivity can be severely affected if they have to manage to answer and schedule patients themselves.

Hiring a virtual receptionist service makes things easier as they can efficiently manage all calls and appointments and even improve the patient experience. Therefore, letting a virtual receptionist handle these tasks can help doctors focus better on patients and other important tasks.

2. Improved Customer Service and High Levels of Professionalism

In the world of healthcare, customer experience is the key to the success. If any patients suffer bad experiences at your practice, the chances of them visiting you again become significantly less.

On the other hand, happy patients leave good reviews and are more likely to recommend you. Focusing on customer service can directly help you improve your reputation and grow your practice.

This is why it is important to make your patients feel valued and prioritized in all situations.

When you hire a virtual receptionist service, they work proactively to answer all patient calls, schedule appointments and resolve and address concerns. It helps ensure a smooth experience for patients and reflects the professionalism of the practice.

3. Saves Your Practice Money

Apart from managing tasks to help the practice grow, hiring a virtual medical receptionist also helps cut extra costs.

Staffing can be a real concern for practices that want to manage their costs and be more cost-effective. There are many other costs apart from the salary to be taken care of when hiring an in-house receptionist.

However, appointing a virtual medical assistant to do the job can help cut down all these unproductive costs as they work remotely and do not require office resources from you. They use their own equipment to work and do not require any additional benefits from the practice. This makes hiring a virtual receptionist a highly cost-effective solution for medical practices.

4. Reduces Administrative Responsibilities

Running a successful medical practice is a highly demanding job. There are new procedures and statutes every day and handling all the paperwork can be a dreadful task. Moreover, these unskilled tasks offer little value to the practice and take up a lot of time for the admin staff to complete.

A fully trained virtual receptionist can handle all these tasks efficiently and helps reduce administrative responsibilities. It takes the extra burden off of in-office staff so they have the time and energy to focus on other valuable administrative tasks and responsibilities.

Apart from this, hiring a virtual receptionist for mundane tasks also gives the time and opportunity to the in-house staff to learn and improve their skills.

Choose Gabbyville’s Medical Answering Service for Your Business

Hiring a virtual medical receptionist can help your practice grow in a lot of ways. They handle calls, appointments and help manage everyday tasks and streamline processes for better patient care and experience.

Gabbyville offers medical answering services for medical practices to help manage calls and appointments and increase the productivity of the practice. This includes handling inbound and outbound calls, scheduling appointments, handling virtual tasks and sending appointment reminders. You can request full-time and part-time customized services as per your needs such as call screening, custom call handling instructions, personalized greetings and more.

At Gabbyville, we help you make real connections and offer a great experience by delivering your voice with a smile. Our Gabbonistas are extensively trained to handle all the offered services with utmost professionalism.

Let our virtual receptionists help you create an organized practice by forwarding your calls to us.

Get in touch with us to learn more!

8 Features You Can’t Ignore for Your Phone Answering Service

team klientboost October 20, 2022

What is a phone answering service?

Did you know that 89% of customers are more likely to buy from you again after a positive customer experience? This is where having a phone answering service for call handling comes in.

A phone answering service is an office that runs your phone calls while you run your business. In an ideal situation, you would always be available to answer or pick up the business phone. But think of it like a virtual receptionist who handles all incoming calls and outgoing calls for your company—except without the actual in-house receptionist.

Phone answering services have been around for some time, but with advances in technology, they’ve become more efficient and less expensive than ever before. If you’re serious about growing your business, a phone answering service is a must-have tool for keeping your communications flowing smoothly. While some companies set this up through their landline service provider, others integrate it into their voicemail system.

In this article, we will take you through the important features you should look for in a phone answering service before settling for one answering service company.

8 Features to Look For in Your Phone Answering Service

Now that you know what a phone answering service is, it’s also important to know the key features to look for in your call answering service when you choose one.

1. Unlimited Live Call Answering

When you run a business, you can’t always be there to answer the phone. However, if you own a business that deals with customer service, you know that sometimes having someone to talk to on the spot can make all the difference.

With unlimited live call answering, however, your office phone number is never busy. If someone needs to get in touch with you about an order or some other issue, they can do so 24/7—on nights and weekends too. All of our plans also include unlimited SMS messaging as well as voicemail transcriptions.

2. Call Routing

Call routing is a feature that is unbelievably important for businesses in all industries. It’s not just about having the right department answering your calls, but also about being able to keep track of where each call is coming from and what department it’s going to.

This ensures that you have complete knowledge of each customer’s interaction with your business, which will help you determine how well your company is serving them. This will also allow you to get back in touch with callers in a more timely manner than ever before.

3. Outbound Calling

If you’ve ever had a business call and were greeted by a recorded message, you’ve experienced what’s called an outbound calling service. An outbound calling service is basically a phone answering service that works on the opposite end of the line that you do. Instead of you dialing in to get through to your bank, your doctor’s office, or your grocery store, these companies make it easy for you by having an automated phone system already set up.

Outbound calling services are important for businesses because they can save them money on staffing and equipment cost. By outsourcing their inbound calls to an answering service, companies can free up their staff to handle more pressing matters that don’t involve spending time with irate customers or dealing with technical issues.

4. Accurate Message Taking

Accurate message taking is the cornerstone of effective customer support. For businesses in all industries, if you want to be taken seriously, it is imperative that your messages are handled by a professional who can transcribe the information quickly and accurately.

With this feature, your customers can receive the best service and rest assured that you stay on top of their business needs.

5. Appointment Scheduling

Scheduling appointments is at the heart of business, whether your company is a restaurant, a medical office, a veterinary clinic, a law firm, or a one-person operation. While it’s easy to take down a general idea of someone’s needs when they call to schedule an appointment, being able to accurately record the information you’ve gathered lets you provide better service and have a more complete record of what was said.

This also gives you the opportunity to use this information later on when serving them so that you can be sure that your service is exactly what they need.

6. Professionalism and Specialized Training

When you think of a business, customer service or the service provider may not be the first thing you think about, but it cannot be separated from the product or service itself.

Professionalism and specialized training can be the difference between a good business and an exceptional one. A good business is one that has a quality product or service. But an exceptional business is one that offers exceptional customer experience on top of that. First impressions are long lasting, afterall.

7. Personalized Greetings

One of the most important things to establish when a company opens is an effective live answering service. In fact, scripted voicemails can actually increase response rates from customers by 22%. A phone answering service can set you apart from your competition with just a simple greeting. Imagine calling several different companies and hearing the same generic, unimpressive answers to your questions or even worse, no answer at all!

With personalized greetings, you will have a real person answer on the first ring every time and that person will help you with whatever you need, whether it be information about products, services or even scheduling a meeting. This way, businesses don’t have to worry about overloading their employees with phone calls as well as giving customers what they want in terms of service.

8. Real-time Status Updates

The best way a telephone answering service can benefit businesses is by providing real-time status updates for your customers. Your customers can call and ask questions or express concerns about your company’s products or services and receive an immediate response when you have 24/7 live operators who are trained professionals to answer their questions and address their needs.

One example of how cell phone answering services benefit businesses is when answering calls from customers who need assistance with your products or would like to know more about your company’s services.

Gabbyville’s Phone Answering Service is Your Solution

No matter your service offering, Gabbyville’s professional phone answering service is ready to answer your calls. With Gabbyville at your side, you can feel comfortable that your customers are spending their time with a friendly and knowledgeable representative who can answer their questions and provide the help they need. Our dedicated agents can deliver solutions for after-hours answering, scheduling, and so on. Don’t miss out on your potential clients!

Gabbyville’s virtual receptionist service can be used by both retail and office environments. Retailers will find no downside to using Gabbyville’s phone answering service. When you’re busy with customers, you don’t want to spend valuable time away from the register or from helping customers in the back room answering business phones. If you wish to enable call forwarding for all calls, we’ll guide you through the procedure for doing so on an iPhone or an Android phone.

With our professional answering service, you can feel confident that customers are receiving great customer service, being helped right away, and spending more money because they aren’t on hold or waiting for help.

Get started with Gabbyville today!

Call Forwarding to a Live Receptionist: Benefits for Businesses

team klientboost October 20, 2022

How does call forwarding work?

Did you know that 90% of American consumers use customer service as a factor when choosing a business to engage with? Can you imagine how annoying it can be for them when a company doesn’t answer the phone and the dial tone ends?

Call forwarding is a popular feature of a phone system, both traditional and VoIP, that allows a business to route one incoming phone call to another phone number while keeping the original caller on the phone line. This option can be especially beneficial if your company is closed and you want to forward calls to a live receptionist who can check messages, explain store hours or offer other important information.

Some businesses use selective call forwarding as part of their voicemail system, while others set it up automatically through their landline service provider. The benefit is that you only have to make a single call or use one setting on your home phone in order for callers to reach someone other than yourself when you aren’t available.

In this article, we will look into the various benefits you can reap from using Gabbyville’s virtual receptionists and call forwarding features.

Benefits of Call Forwarding to a Live Receptionist

If you’ve enabled call forwarding, your business phone system will then place an outgoing call to a different number that was chosen at the beginning. The next step is to forward your calls to a live receptionist at your business who will answer them and forward them to a department if necessary.

This allows your clients to easily get in touch with you, even if you are not in the office at the moment. It is also good for those who prefer having conversations with an actual person instead of interacting with an automated phone system since they feel they are getting more direct attention.

Here are the main benefits of call forwarding that you may be missing out on today:

1. No More Unanswered Calls

This is a service that allows businesses to increase their online sales, while reducing costs. One of Gabbyville’s top features is our live receptionist service which allows businesses to have someone answer their calls 24 hours a day, every day.

This is a great way for small business to improve their customer service, while also saving on costs. We can also provide businesses with a virtual receptionist that will help answer calls and emails, as well as assist in filing paperwork. Details such as who is calling, their area code, country code or blocked calls or if it’s a local number will also be recorded automatically.

Read more on how you can enable this feature from landlines here.

2. Improved Customer Experience

Studies have shown that 86% of customers are willing to pay for a better customer experience. Live receptionist services are built to drive up customer satisfaction and retention, while increasing sales.

When you integrate our live reception system with your online booking tool you can answer calls with a click of a button and make scheduling appointments seamless, instead of no answer on the other end of the line.

A live receptionist’s mission is to make every customer feel like they have their own personal concierge without the need for any employees. At Gabbyville, we can deliver that to you.

3. Scheduling Appointments is a Breeze

Gabbyville offers businesses an affordable and easy way to run a professional, live receptionist service. Our scheduling app is simple to use, intuitive, and can be customized to fit your business.

Our live call center agents will greet customers, answer questions about various services you offer, take down the scheduled appointments that are made and make sure the customer is notified about their scheduled appointment.

4. No Lost Details

Our live receptionist service features give businesses an easy solution to keeping customer calls and emails on track. Our features allow you to assign tasks like voicemails, emails and even customer orders directly to the right employee or customer success specialist.

With Gabbyville, your business will never lose any details – no matter how many there are! Our services are flexible and scalable to meet the needs of any business. We can provide you with a full-time team of operators, or we can work with your existing employees to ensure a seamless transition.

5. Reduced Cost

Reduced cost is a significant benefit for businesses, and Gabbyville’s live receptionist service features allow you to avoid many of the typical costs associated with phone calls. In addition to the time saved in customer service and on-site needs, we can help reduce your training costs.

Our certified receptionists are trained in all aspects of customer service, providing an added level of expertise and training not typically found with virtual receptionist services.

6. Highest Level of Professionalism

Gabbyville’s live receptionist services provide businesses with a very important asset for customer service: a warm, professional greeting. Businesses can also take advantage of our services to screen incoming calls and take an appointment or message without having to put customers on hold.

This provides a high level of professionalism and efficiency to customer service, which is what businesses are striving for in their customer interactions, and is something that can be difficult to achieve without outside help.

People at Gabbyville are trained professionally and work for various sectors like for medical professionals and virtual veterinary receptionists.

7. Top Phone Call Quality

One of the most important features of a business is the quality of the phone call itself, be it through mobile phone or landlines. Making a positive first impression with a live receptionist can help drive customer loyalty, but not all businesses have the resources to hire someone for this position.

A useful alternative is using a phone app call recording service like Gabbyville, which will take care of the customer’s needs while also keeping track of their calls. The benefits don’t stop there; live receptionists can be trained to offer other services such as answering questions and referring customers to products that they may want.

Having a dedicated team member at your beck and call can enable you to better serve your customers and improve your overall business.

Never Miss an Important Call Again with Gabbyville

Callers are sure to be impressed by the unobtrusive, efficient reception of your business, whether it’s a small start-up or a large corporation.

Gabbyville is a virtual receptionist service that connects phones to people—whether they’re in the office or on the road. By combining human intelligence with intelligent technology, we allow organizations to focus on what they do best while our virtual receptionists take care of everything else.

We’ll walk you through the process to turn on call forwarding options for iPhone, Android phones and other cell phones, whether you want to do it for all calls, for certain calls on a conditional call forwarding basis, or only calls for Google Voice.

Gabbyville virtual receptionists are hand-selected on the basis of their personality, professionalism and ability to listen and converse like a real person. Our team is trained and coached throughout their tenure at Gabbyville to ensure that they provide an extraordinary customer experience every single time. Try Gabbyville now!

Choosing the Best Virtual Receptionist for Law Firms: Things to Keep in Mind

team klientboost October 20, 2022

What is the responsibility of virtual receptionists for law firms?

A virtual receptionist is a real person who handles all receptionists’ responsibilities from a remote location. Virtual receptionists at call centers of legal answering services act as the first point of contact for law firms and attorneys and manage their communication. These agents have in-depth knowledge and are trained in legal communications so they can easily handle interactions on behalf of the firm.

In this article, we will review the duties and responsibilities of a virtual receptionist for a law firm and how to find a good legal answering service.

Let’s start by understanding the main responsibilities of virtual receptionists for law firms

Answering Phone Calls

The way you welcome clients to your business has a significant impact on your business. And the first interaction on a call with a potential client is enough for them to create a positive or negative image of your business in their mind. This makes instant call answering an important job in any business.

Legal offices receive a huge number of client calls on a daily basis. These calls could be from new or potential clients or existing clients looking to get their concerns addressed or seeking consultations.

Virtual receptionist services offer phone answering services for law firms and handle all incoming and outbound calls and greet the callers with a smile. They work to ensure that all incoming calls are answered and the callers have a positive experience on the phone. This sometimes includes call forwarding services too, upon request.

Scheduling Appointments

With several incoming calls at a law office come numerous appointments. It can be challenging and burdensome for the in-house staff and legal professionals to manage appointments, and there is always a risk of losing out on clients with missed appointments.

You can give your virtual receptionist access to your work schedule to let them handle appointment scheduling for you. Additionally, they also make live calls to follow up on the appointments to help you plan a productive day.

Scheduling appointments by a virtual agent lets you streamline and run the daily schedule smoothly and gives you time to focus on other important tasks.

Responding to Your Clients’ Questions

In law practice, clients can have many types of concerns and doubts, simple and complicated. However, it is equally important to respond to both types of doubts appropriately and offer great customer satisfaction.

Virtual receptionists have great knowledge and training to answer and resolve client questions without getting you involved. It eases the stress of answering every doubt from clients and gives you more time to focus on your work, while also offering great service to the clients.

Tracking Important Details

Responding to calls and resolving queries involves the exchange of various important details. And it is essential to keep a track of all the important details to innovate in the legal industry and provide your clients with great service.

Along with handling calls and the exchange of information, these live receptionists also track important details of new and existing clients with phone numbers and client intake to ensure no crucial data is missed.

What to Look for in a Legal Answering Service

Outsourcing communication from a good legal answering service offers numerous benefits and takes your stress of handling calls and appointments and managing daily schedules away. But how do you ensure that you’re hiring the best legal answering service?

Here are some things to consider when looking for virtual receptionist services from a legal answering service.

Professionalism and Specialized Training

Managing the communication of a legal firm is a challenging task and not any general receptionist can handle it. Your callers may have complicated doubts and not offering satisfactory responses may make you lose out on clients.

That is why you need to hire specialists experienced in handling legal calls and queries. Virtual receptionists for law firms must have good knowledge of legal terminologies, procedures and specialized training to handle calls for a legal office.

Our expert Gabbonistas at Gabbyville undergo years of training to specifically handle calls for legal firms and offer a great experience with the utmost professionalism.

Availability of the Service Provider

Clients can call at any time and missing calls may lead to missing out on clients. It means that the agents should be available during business hours and after-hours round the clock to receive calls on behalf of your firm.

Therefore, it is best to hire a legal call answering service that offers full availability of live receptionists 24/7. It helps ensure that all calls and attended to and no clients have to wait for a long time to get their questions answered. Additionally, it also helps establish you as a reliable practice and builds trust in your clients.

Bilingual Capabilities

While English is the majorly used language for communication, offering your services in another language can help you with opportunities to expand and grow your business. After English, Spanish is the most commonly spoken language in the US and offering your services in this language can open your doors to new clients.

Go for a legal call answering service that employs bilingual receptionists and offers services in both English and Spanish. Alternatively, you can also choose a service that serves in another commonly spoken language of the geographical area you aim to expand your business to.

Gabbonistas at Gabbyville are fluent in multiple languages and can help you offer seamless service to clients comfortable in languages other than English.

Affordable Pricing

Apart from the professionalism and other capabilities of virtual receptionists, the cost of hiring a legal answering service is also an important factor to consider. Different service providers can quote different amounts based on the services required and the call volume to be handled.

Go for the service provider that can handle all the aforementioned responsibilities effectively and offers the best value for money with cost-effective services. It helps you ensure that you receive a greater return on investment in the long run by hiring virtual receptionists to handle your communication.

Gabbyville’s Legal Answering Service is Your Solution

Legal firms need virtual receptionists with a specialized set of skills, knowledge of legal matters and training to handle their communication.

A good legal answering service makes things significantly easier for law firms by helping them streamline their schedules. You can receive greater ROI and other benefits by hiring the right service provider.

Gabbyville offers legal answering services to law firms and attorneys to help set their daily schedules and keep track of important information. It includes phone services for receiving and answering incoming and outbound calls, scheduling appointments, resolving doubts of the callers and tracking important client information.

We offer full-time and part-time customized live answering virtual receptionist services such as personalized greetings, call screening, and custom call handling instructions depending on your needs.

With simple call forwarding and voicemail, let us answer calls to help you create a streamlined workflow and manage your daily tasks.

Get in touch with us for more information.