Gabbyville is an award-winning live answering service with its ensemble of friendly, peppy, and efficient virtual receptionists that keep your business up and running like a well-oiled rig. It’s affordable and easy to use, and it gets the work done, at a fraction of the cost.
What is a call answering service?
A live answering service helps your customer speak to a real person on your business’s behalf.
A live answering service is used by businesses to outsource telephone answering services that typically answer phone calls, schedule appointments, and provide virtual receptionist services (like communicating with a call center, but with a personal touch).
What your company seeks can be tailored according to budget and requirements. Although the definition has been simply put, live answering services have some nuances.
Nuances like what kind of provider are you looking for? Is there any impact felt in business with this service? And what kind of professional answering service are you looking for?
Plenty of industries rely on professional answering services. From sales to doctor’s offices, live answering service is a requirement that can’t be easily ignored. What difference does it make? It’s the feeling of “I have got your back” that counts for companies who want to strengthen their consumer trust.
Businesses in All Industries Choose Gabbyville’s Answering Service
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Accounting
Live answering service can be used in the accounting industry by making sure your clients, customers and suppliers are not left waiting unnecessarily by taking the necessary steps to ensure that they pass through the right channels.
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Automobile
In the automobile industry, a live answering service can be used to reduce costs and improve customer satisfaction by providing remarkable customer service. The ability to customize systems to match the needs of our clients, with full backup services makes it an investment you can rely on.
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Construction
Live answering services can be used in the construction industry as a way to direct calls to different staff within the company and is especially beneficial in situations where there are multiple offices or employees hard at work on different projects.
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Dental
Live answering services can be used in the dental industry as a way to connect with existing clients and to help find new patients. A dentist can also use a live answering service for new patient intake to save time for dentists and their staff.
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Entertainment
Live answering service can be used in the entertainment industry to answer customer questions, gather feedback, and help book reservations. Agents can even offer customers the option of hearing about or ordering tickets for upcoming shows and concerts.
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Finance
Live answering service can be used in the finance industry to provide customers with a better solution for complex queries. In many cases, our live answering service may appeal to clients who already have a general account with the company and wish to save time running through various options on their own.
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Healthcare
Live answering service can be used in the healthcare industry to provide doctors, nurses, and other medical professionals with a reliable on-demand resource for anything from answering questions about specific medical practices and treatments to assisting patients with scheduling appointments.
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IT
Our live answering service can be used by IT service providers, for example, if a business owner is looking for a technician to help them fix their computer or internet connection. Customers are able to speak directly with a person who is knowledgeable, professional and courteous.
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Legal
Live answering services can be used in the legal industry as a way to make it easy for people to connect with lawyers, paralegals and law offices. Our live answering service can handle the callers, answer questions and send them to the right person if they have any questions.
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Real Estate
Real estate agents can use live answering service to reduce the cost of customer communication, allowing more homes to be shown in a day and optimizing their property management, while still maintaining positive business communications with prospective buyers.
Features to Take the Load Off Your Business
Answer Calls in Real-time without Limit
Answering large call volumes in real-time drives a recognizable difference for any service and business which is looking to strengthen their customer support service amongst other things.
An answering service is not a blanket or generalized service like a contact center, but it’s customizable to your needs. No two businesses are the same and our live operators recognize that.
Calls per user are unlimited.
Call Routing and Outbound Calling
With call routing, businesses can take incoming calls and direct them to respective departments right away. Smart call routing helps system admins to stay connected to the caller without placing them on hold. Call routing reduces wait time, decreases abandonment rate, and provides faster resolution.
Leverage outbound calling features or ‘cold calls’ to reach out to prospective customers, which helps businesses engage in targeted conversations to handhold customers to close a sale of a product they were interested in.
Detailed Message Taking
Never miss a detail when it comes to taking down complaints or service requests. Every small detail is recorded and sent over via email or voice messages. You’ll have less voicemails to attend to after-hours with Gabbyville taking your calls and messages.
Appointment Scheduling
Live receptionists can schedule appointments with the help of a web-based calendar system integrated in a way that your business gets real-time updates of every appointment scheduled.
Top Phone Call Quality
Services like Gabbyville used T1 phone lines over VoIP which is why they can maintain the highest quality calls consistently.
Multi-conferencing
New age demands us to stay connected, not with one, but with many at the same time, and virtual receptionists can initiate calls on your behalf so that you can collaborate with as many people as you need to, for business and other requirements.
Professional Service
Call servicing platforms come in all shapes and sizes. While some may offer a pay-as-you-use model, others offer minutes-basis per-call rates. For your business to run especially in an economy that’s always recovering and booming, live answering calls can help mitigate the rising demands in your service and products along with other over-the-call business needs.
Bilingual Capabilities
Language is what helps you connect to people. Our answering services with a bilingual receptionist can help your business greet customers from an expanding demographic. Bilingual capability helps you connect with customers on a wider scale.
Personalized Greetings for Your Business
Your business has a philosophy it follows. Its vision and moral radar should also reflect in how the brand is presented. When it comes to your tone of voice, it should reflect company values and ethos.
Personalized greetings are the best way to help you greet your customers via our live answering services as it helps your company stand out. Unique and personalized greetings can go a long way, especially when a customer calls expecting their problems to be solved.
Real-time Status Updates
You can keep your virtual receptionist in the loop about your day, updating your availability in real-time. Your degree of availability will reflect how calls are forwarded by the receptionist to you.
Block Spam Calls
Why get billed for things like spam calls? Yes, that doesn’t sound right. That’s why live answering services like Gabbyville bill you against the calls which are relevant to you and your business.
Daily Update Capability
You can update your virtual receptionists in real-time with all the necessary daily service requests and instructions with just one text, call, or email.
This gives you the flexibility to stay connected on the go, anytime anywhere.
How Our Live Answering Service Works
1. Greet and screen callers.
Gabbyville’s virtual receptionist, or popularly called Gabbonistas, greets the callers with a personalized greeting message, to make the caller feel right at home.
2. Collect important call details.
They make sure to answer each call, route them to respective stakeholders and collect detailed messages or requests via a short intake form.
3. Relay and transfer messages.
Gabbonistas quickly and efficiently deliver all the important messages over your preferred mode of communication, either via text or e-mail.
Benefits of Choosing Gabbyville’s Answering Service
Professional Service When You’re Not Available
Gabbyville’s peppy and personable service leaves a mark on its customers/callers which is why a Gabbyville-trained virtual receptionist is a force to be reckoned with, even when you are not there to take the call. Why is it important to have tele-calling service take calls on your behalf? Because a business won’t thrive if it’s not connected with its customers.
In fact, if you are unavailable or busy, 62% of callers will not call back if they hear a busy tone. So, there goes your prospective customer.
Improved Customer Experience
Gabbyville is known for going the extra mile for its customers and subscribers. Their goal goes beyond just answering phone calls on your behalf.
Did you know that inbound live calls are leads that are more likely to convert as opposed to web leads? With 50% of average in-house receptionists missing calls, your small business loses out on potential leads. Our call overflow management, support for specific types of call handling, and ability to handle different types of campaigns improves the customer experience and simplifies things for businesses at a more affordable price.
Pricing Affordable for Businesses of All Sizes
Services provided by Gabbyville have been democratized and made cost-effective to cater to businesses of all shapes and sizes. Hiring an in-house receptionist is expensive for small businesses and solopreneurs. Choosing Gabbyville’s live answering service comes with service inclusions like free unlimited e-mails, usage, alert reports, appointment reminders and a dedicated team of virtual receptionists, all at a more affordable price.
Be accessible to your clients with Gabbyville’s Virtual Receptionist and Answering Service