Getting To Know You: Six Things You Need To Know To Keep Clients Happy When Working Remotely

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Working remotely has its advantages. Whether you turn a spare bedroom or another area of your home into your office, or have another place for peace and quiet where you are most productive, staying focused and keeping on track are vital. Here is a list of six simple thoughts and ideas that can be used to help you stay accountable and on track.

From the first point of contact with a potential client, building trust should be your main objective. Be honest about what you are able to do and when you will be able to do it. Don’t set unrealistic expectations on yourself. Make sure they are aware of your limits and what you are capable of. This will not give a negative outlook or impression. It is simply letting them know what they can expect out of a business partnership with you.

After you have made it clear what you can accomplish for the client, create a very clear and detailed contract. Include deadlines, descriptions, and the amount you have agreed upon for your services. It is also important to make sure that everyone involved has signed and received a copy of the signed contract.

Once you have agreed and accepted the project, communication will play a vital role in the relationship between you and the client. Keep them informed of your progress and where you stand as far as meeting deadlines. You want them to be well aware of the value of your service and demonstrating what you are accomplishing along the way will speak volumes about your work.

While working on the project, create mini milestones for yourself and set dates and times of when you want to have these goals accomplished. If you are going to keep the client informed, it is important to make sure you are following your own standard and staying on track. This will also show you what areas you excel at and where you could use a little more effort in developing your craft.

While working on your client’s project, make sure you are accessible to them. You may not need to drop whatever it is you are doing immediately to provide them with details, but make sure you are checking for voicemails or emails on a regular basis. If a client thinks you are trying to dodge them, it may lead to them being uncomfortable and looking for other options.

One of the most important tips you can remember is do not assume anything. If you have a question or are in doubt, contact the client immediately.  It is easier to remain on schedule by losing a few extra minutes for a phone call than what it is by spending hours or even days trying to fix a misunderstanding.