live chat – Gabbyville

What is live chat software?

Did you know that 73% of customers consider live chat the best way to get in touch with a business? It also helps with improving your overall customer engagement, and in turn the customer satisfaction score. Having a great website isn’t enough for your customers to get in touch with you. One of the most effective and efficient ways to connect with your customers is live website chat software.

Live chat software is a computer program that lets website owners communicate with visitors via instant message, SMS, support tickets or audio/video chat. Doing this helps sales teams by boosting sales, providing better customer service, and reducing help desk software costs for the website owner. This is particularly useful for websites that sell products or services, but live chat messages can also be used to communicate with site visitors who are just browsing.

While traditional chat software is desktop-based, live chat software is available as a mobile app for Android or iOS. This means you can use it on your phone to chat with visitors even when you’re away from your computer. In this article, we will review the benefits of having live chat on your website.

Benefits of Live Chat Software

There are lots of benefits of live chat solutions when you implement them in your business. But some of the key benefits that affect the customer mentality regarding you and the overall impact live agents have on your organizations include the following:

Improved Customer Support

According to a study by Salesforce, 89% of customers are most likely to make another purchase from you after a positive user experience. One of the biggest reasons customers choose live chat tools to contact businesses is the ability to interact directly with a chat agent, who can address their concerns in real-time.

With proactive chat, your support agents or sales representatives may start a chat in real-time with a website visitor. By using live chat software, you’re able to provide your customers with fast and effective support before they go looking elsewhere.

Meet Your Customers Where They Are

The idea is that in order to provide a great customer experience, enterprises need to see things from the perspective of their customers and address their concerns in ways that make sense for them.

Live chat software does this through live chat and chat routing features—it makes it easier for customers to get the answers they need or ask questions they have and also brings you a step closer to your customers since you’re not limited by phone lines or emails.

But if you really want the full benefit of a live chat service, you could also go beyond your own website and use a live chat box on social media as well to create a truly omnichannel messaging platform.

Easily Scalable

It is important for businesses to be easily scalable because it allows them to handle sudden growth. A business can handle sudden growth when its software can handle it, and one of the ways that this is possible is through live chat software.

Live chat software is one of the best options for companies looking to easily scale. Whether you’re in eCommerce or another industry, this software allows businesses to add staff as needed, which makes it easier for them to provide great service when they need it most. It is possible to provide 24/7 support which can help businesses increase sales and gain more customers.

More Personal

Live chat software is an exceptional way to create more personal connections with your customers. This is especially true when you’re using a live chat app that also has an artificial intelligence engine. The fact that you don’t need to hire a team of live chat providers and can automate conversations with customers means that you can fit this service into your business quickly and easily.

Even if you already have full-time live chat reps, artificial intelligence technology can allow your customer support team to be more responsive than ever before.

Key Considerations Choosing the Best Live Chat Software

Now that you know what live chat is and its main benefits for businesses, there are other things to consider before choosing the right live chat software for your organization. Here are some factors to keep in mind.

Pricing

If you’re looking to get live chat software, there are a lot of great options out there. But the best isn’t always the one that’s the cheapest. You want something that’s easy to use and flexible, but you also want one that can grow with your business and provide you with all the intuitive live chat features you need as your company grows.

Pricing is an important factor to consider while choosing the best live chat support software. You should not just choose the software based on budget but you should also be mindful of the advanced features and integrations with a ticketing system, knowledge base or chatbot with apps like Slack, WhatsApp and Facebook Messenger. Moreover, you should also check whether it is supported by your web host or not.

Bilingual Capabilities

Bilingual capabilities are one of the most important factors to consider when choosing the best live chat software. It’s crucial if you have a multilingual customer base or expect that your online business will attract international customers in the future. Not all live chat experiences are customizable with templates and support multiple languages.

If you need to be able to communicate with your visitors in different languages, make sure the software you choose is capable of doing so.

CRM Integration

One of the most important factors when choosing a free live chat software is how well it integrates with your CRM (Customer Relationship Management) and API systems like Hubspot.

Live chat options that can integrate seamlessly with your existing CRM will make your life so much easier, allowing you to keep track of your sales and customer data in one place, store chat transcripts and contextual notes, drive metrics and increase conversion rates.

Not only does this help you stay organized, but it also makes it easy for you to follow up with customers who need assistance, which helps to cultivate a sense of trust between you and the customer.

Gabbyville’s Live Chat Software is Coming Soon

For businesses with very high volumes, it can be difficult to stay on top of every message that comes in. We know how frustrating it is to have someone ask about a product and then go for hours without hearing back from the business.

A live chat widget like the ones from Pure Chat or Olark or Tidio allows customer interactions directly with a representative and increases the chance for customers to get their FAQs answered and receive help when they need it.

Gabbyville’s live chat window will help businesses improve their customer service by offering direct communication with customers, and sending notifications for any updates. Our support with medical offices and veterinary receptions proves our capabilities, and all of our live chat representatives are bilingual!

We’re excited to announce that our live chat platform is coming soon! We know how important it is for businesses to be able to interact quickly and easily with customers, so we’re working hard to add a functionality that will do just that. Our live chat support will allow you to tap into the power of real-time conversations with your customers, provide unlimited chats, and keep them coming back for more.

Plugins will be made readily available for popular platforms like Shopify, Wix, and WordPress. You may access additional services like autoresponders, on-demand reporting, and more sophisticated customization tools with free plans and paid plans including unlimited chat history and add-ons like workflow management and co-browsing to help you increase your response time and streamline the support process.

Get in touch with us now to enroll!

What is live chat customer support?

Live chat customer service is a platform that allows you to provide instant, real-time customer support and improve your Customer Relationship Management (CRM). It’s a great way to give a personalized experience to your users and to build brand loyalty as well as an open line of communication channels with your customers.

Gabbyville provides the best live chat customer service which allows you to answer questions at any given time, so there’s no need for customers to wait for hours on the phone or in email queues. You can provide instant feedback, answer questions and resolve issues right away. It’s a great feature to be displayed to your website visitors if you want to provide a better user experience.

In this article, we’ll look at how live chat customer service can be used as an effective tool for building brand loyalty and increasing your sales.

Pros of Live Chat Support

Using live chat tools is a great way to help customers with their issues and concerns in real time. If you’re looking for a way to provide high quality service to your customers, live chat software is a good way to start and can be a very effective way to provide a rich customer experience.

Gabbyville works to support your live chat requirements! We want to be your partner in your quest to meet your customers where they are.

Here’s a list of some of the best reasons why we think Gabbyville’s live chat customer service should be your first choice when it comes to customer satisfaction.

It can improve support availability.

You might be worried that your in-house support team is spending more of their time on live chats, but Gabbyville’s live chat customer service option can actually improve the customer service experience while making the lives of your agents easier.

Gabbyville’s chat window allows customers to chat with customer service representatives 24/7. The live chat feature is intended to answer all the customer questions more quickly than they would otherwise have access to.

We have designed a live chat solution that allows customers to get instant answers from experienced chat agents, and you can take advantage of the same for your own business.

Customers can have shorter wait times.

Did you know that the average response time taken by an agent to respond to chat requests over live chat is 1 minute and 35 seconds?

At Gabbyville, we are committed to providing our customers with the best service. We aim to make the process of customer service as quick and efficient as possible. We strive to resolve all concerns and issues brought to our attention by customers in a timely manner.

An alternative to email and phone support is to use the live chat feature, which cuts short the waiting time for your customers. Live chat enables customers to have real-time chat conversations, making it a better fit. It’s easy to use, and customers can get their questions answered at their own convenience.

Scale overall customer support operations.

Live chat offers the highest customer satisfaction levels, with 94% of customers that engage on the medium feeling much happier. Gabbyville’s live chat customer service is a tool that effectively scales company-wide customer support operations to one specific location. Our support agents are available 24/7 and can be accessed by customers through Gabbyville’s website.

To help businesses become more efficient with their customer service, Gabbyville also offers dedicated receptionists that can follow up with your customers directly on your behalf, based on the type of plan you choose. If your business has a lot of repeat questions or needs help keeping track of which issues need attention and which have been resolved, they will be able to contact the same account manager without having to pay extra each time.

Cons of Live Chat Support

While help desk support powered by live chat can be a great customer service tool, it can also have its downsides. Some companies blend live chat messages with email support, and as a result, customer service agents spend a lot of time transferring customers back and forth between the two mediums. This can be irritating for customers to navigate and confusing for agents to keep straight.

With Gabbyville, this is not an issue. Customers can get answers to their questions in a timely manner. Nonetheless, here are some overall disadvantages you might encounter with live chat solutions.

It can be impersonal.

One of the biggest shortcomings of live chat is that it’s not as personal as some other forms of communication. Being unable to make any personal connections with customers when they’re communicating through live chat can take away from their overall experience.

Sometimes, the customer can tell when the agent is just following chat transcripts instead of really listening to what they are saying. This results in customers feeling like they’re talking to chatbots since they only receive canned responses, which definitely isn’t what any business wants.

It can lead to customer frustration.

Responding to a customer is an important part of any business strategy. Satisfied customers are more likely to come back and buy again. However, when it comes to live chat support, it has been found that live chat service is not able to answer all of the questions that customers have, which may lead to unnecessary frustration. Automation of live chat service may help you to support customers and answer some of the questions, but it is not enough.

It is important for businesses to be able to provide support via multiple channels including email, live chat and phone calls, and that is where Gabbyville comes into the picture.

With Gabbyville you can personalize conversations and get real-time updates to ensure live interactive conversations with your customers, no matter the medium.

It may not resolve the customer issue.

Live chat customer service is convenient for the customer but it may not always be the best medium to resolve a customer’s issue. This could frustrate an already dissatisfied customer if they feel their problems are not being addressed to perfection.

A bad chat experience for a customer can adversely affect the business. There may be times when the representative doesn’t have enough information about customer problems in order to resolve the issue. This could lead to another round of troubleshooting or maybe even starting over with a new representative.

Gabbyville’s Virtual Receptionists Adds a Personal Touch to Your Customer Service

Gabbyville’s virtual receptionists are available to answer your customer service questions 24 hours a day, seven days a week. When a customer calls Gabbyville, they are greeted by an online assistant who has been well-trained to know the ins and outs of your business.

Our staff members have access to all of your company policies and procedures, so they can answer even the trickiest of questions with the utmost accuracy and professionalism. In addition to our exemplary customer service team, Gabbyville offers a live chat support experience, full-time email support staff, and on-call technicians for emergencies.

Our online receptionists are trained to be the face of your company, and we take this responsibility very seriously. Our agents go through a rigorous training program that ensures they have the necessary knowledge base to answer any question with confidence.

We know that not everyone we serve is looking for the same type of customer service, which is why we offer a variety of options. We’ll make sure to match you with the right one.

Get started with us today and use live chat to power your support channels.

Tag: live chat

Live Chat Software: Choosing the Right One