Why Your Business Needs a Bilingual Virtual Receptionist
For any business, having a live virtual receptionist is a good option to begin with because a full time receptionist, regardless of how skilled they are, cannot provide services after hours. Moreover, if your receptionist takes a day off or two, it is not easy to find a quick and temporary replacement who can perform the tasks smoothly.
But with a virtual receptionist, you don’t have to worry about those problems because they are available around the clock. In addition to that, you only pay for the services performed by them instead of having to pay irrespective of their productivity. Virtual receptionists undergo a rigorous training program to learn and understand your business procedures and policies before they are deployed to represent your company.
Sometimes, language can be a barrier when you have bilingual customers throughout the world or when you have your business in multiple geographical locations. Language barriers can be a hurdle to your business and can potentially result in existing customers leaving. While having good communication skills, it is crucial for you to ensure that your virtual receptionist is also fluent in multiple languages.
Keep reading to understand the benefits of a bilingual answering service and how it can help your business reach new heights in today’s competitive market.
Benefits of Hiring a Bilingual Virtual Receptionist
Before you ask yourself why you need a virtual receptionist fluent in multiple languages, you should know, over 49% of international deals result in financial loss merely due to misunderstandings caused by language barriers.
Having a virtual receptionist who can easily speak to your callers even in Spanish just as easily as speaking English or any other language can remove the language barrier. It would attract more customers and yield higher customer satisfaction and the word of a happy and satisfied customer always bodes well in the long run.
Following are some of the many benefits you can experience if you find the right digital receptionist for your business who can also speak multiple languages.
Your customer base will grow.
Customers usually feel more comfortable speaking their own language. When you have a representative who can talk to your customers on behalf of your company in their preferred language, there is no room for any misunderstanding or miscommunication.
A bilingual virtual receptionist can fluently speak and understand the queries of your customers which will help resolve your customer queries in a qualitative manner without leaving any room for doubts. With the help of the right virtual receptionist who can handle negative comments, you can turn them into positive feedback.
Having a virtual receptionist service can benefit your business by ensuring the availability of customer support and answering phone calls even after business hours. The ability of your business to tap into new customers increases when all incoming calls are answered by a warm and welcoming voice speaking a familiar language.
You can better assist customers.
An in-house receptionist can only do so much from your office but with a live answering service, you can continue to provide your support and services even after hours. You may lose business if your receptionist is unable to understand or respond to your existing or potential clients.
The lack of ability of your regular receptionist to respond to a bilingual call can lead to multiple call patching and forwarding, which can frustrate an already irritated customer.
When the concerns and queries of your customers are understood without any language barrier, you can ensure quality service to your customers without unnecessarily having to forward or hold calls.
By establishing a strong customer support base with a bilingual call answering service, even small businesses can benefit in the long run. Business owners usually prioritize customer satisfaction over any other factor because a business runs on the happiness of its customers. In addition to providing satisfying support to your customers, frequent follow-ups and answering the most common FAQs usually helps in better customer service.
Your business will become more organized.
The face of your business would be represented by a well-trained professional who can serve your customers better. About 70% of customers prefer to speak with a human rather than having to communicate with a chatbot, but by choosing the right virtual receptionist, you can make sure that your customers feel like talking to a real person.
A good and professional virtual receptionist can help you with call handling and appointment scheduling in such a way that you can deal with all your work calls and meetings without missing out on any important meetings or calls. A virtual receptionist can direct important messages straight to your voicemail in case you are momentarily indisposed or simply unavailable due to another meeting.
It’s a cost-effective solution.
When you hire a typical in-house receptionist, they have to be paid regularly regardless of the amount of work actually done by them. But the right virtual receptionist providing round-the-clock telephone answering services has to be paid only for the number of hours they put in. You need not pay for the tasks that are not done and you need not worry about paying extra when you choose the right bilingual receptionist services.
Rather than burning a hole in your pockets by outsourcing call center services to answer bilingual calls, you can get a dedicated phone number for your business to answer all incoming calls. You can check the pricing and negotiate them with the service providers to match your needs and optimize your expenses.
Choosing bilingual virtual receptionist services would also help you in various other tasks rather than just responding to your Spanish-speaking clients.
You can cover more time zones.
Over 7,099 languages are spoken all over the world—among which, 347 languages are spoken in the United States alone. With a good bilingual virtual receptionist, you can cover more ground, both domestic and international, and expand the scope of your business without any language barriers.
In addition to that, a bilingual virtual receptionist would be available 24/7 which means that you can ensure that customer calls over multiple time zones are answered and their queries are effectively resolved even when you are asleep.
Gabbyville’s Bilingual Answering Service is the Solution You Need
When it comes to bilingual virtual receptionists, Gabbyville is one of the leading service providers. Your customers are greeted with a warm and welcoming voice from receptionists that have undergone specific training to understand the needs and requirements of your business.
Regardless of your business, small or large, micro or macro, Gabbyville’s bilingual virtual receptionist services can provide any service ranging from answering calls and taking messages to scheduling appointments and redirecting important calls to you. Choose your services based on your requirements at cost-effective prices.
Every business sells or provides different kinds of goods and services and Gabbyville gives you a range of choices to select from for the kind of service you need to respond to your customers. We’ll help you and make sure that you can find the right match.