If you’re a veterinary practice owner considering a professional answering service for your clinic, you could benefit your practice from the various advantages a veterinary answering service provides. But two major pluses are client communication and staff efficiency.
That’s where we come into the picture.
Gabbyville’s veterinary answering service is an in-house answering service for veterinary practices that provides 24/7 call coverage for your patients, clients, and staff.
What is a veterinary answering service?
A veterinary answering service is an company that provides a range of services for veterinarians and pet owners. These services include:
Features of Gabbyville’s Veterinary Answering Service
Unlimited Live Call Answering
Gabbyville provides unlimited live answering services for veterinary clinics in real-time. This allows you to have an answering service that can handle unlimited calls even when you cannot take them.
Our technicians can answer your calls 24 hours a day, seven days a week, including after hours. They can also handle any questions for potential clients and schedule future appointments with your patients.
Accurate Message Taking
Gabbyville takes pride in providing a call center that can accurately transcribe messages, even if they are garbled or unclear. As a veterinarian, you have enough to worry about without trying to decipher what your clients are saying on the other end of the line.
With our service, you won't have to stress over being misunderstood or the risk of miscommunication because the messages will be transcribed accurately.
Appointment Scheduling
We understand that veterinarians' and other pet care professionals' schedules are packed with appointments, and it can be difficult to find time to answer your phone. Gabbyville offers many features that put the power of scheduling appointments directly in the hands of your customers and clients, giving them the freedom to schedule their own appointments at a convenient time.
Our scheduling system allows callers to select the day and time they would like to make an appointment, choose the vet they want to see, and add any notes or comments about their pet’s condition.
Personalized Greetings
When customers call our veterinarian answering service, they’ll hear a greeting customized to their needs. We have several options for greeting recordings so that we can customize your message based on the time of day or type of appointment.
They’ll be greeted by the name of choice and told the exact information they want to hear, such as if we can help them if the veterinarian is unavailable and which of our veterinarians will be taking the call. We also tell them how long it may take for us to connect to one of our veterinarians, so they’re not left on hold for an extended period of time.
Greater Coverage Times
Gabbyville's phone answering service specializes in providing fully managed, 24-hour, 365 days a-year answering service for your veterinary practice. Our trained professionals handle messages the same way your veterinary office would, with all details, like phone number and name, recorded and organized so that you can easily retrieve any information or records you need.
You don't have to worry about longer than usual hours or taking time off to take care of emergency calls; we're here for you around the clock!
Veterinary Clinics Worldwide Choose Gabbyville
As the leading online directory for animal hospitals, we have worked long and hard to fulfill the needs of our clients. Medical offices and veterinary clinics worldwide choose Gabbyville for their pet care software because we are inexpensive, easy to use, and reliable.
Benefits of Veterinary Answering Services
No More Missed Calls
Not only are you missing out on calls, but you're also losing potential clients. Even if you have an answering machine or a voicemail service, the professional touch of a veterinary answering service can make all the difference. We'll take these missed calls seriously and will make sure to return them promptly and professionally.
Improved Customer Service
One of the best ways to improve customer service is to have someone dedicated to answering questions and providing information. A simple phone call from a knowledgeable staff member can make all the difference in your experience with them. These services can reduce stress, improve efficiency, and ensure that your customers receive the best care.
Easily Answer Patients’ Questions
When you are a busy veterinarian, it may be difficult to always provide an immediate response. A veterinary telephone answering service can make it easy for your clients to get answers. You can also take calls during off-hours when you aren't working and respond to urgent calls during the day when you are working with the help of a call center service.
Around the Clock Support
Around-the-clock support is one thing that every business, small or large, needs. When you're just starting up your business and have limited resources and employees, it can be hard to provide a full-time virtual receptionist to answer calls for all hours of the day.
Seeing how around 90% of customers decide to stay with your business depending on the support you provide them, this is a vital part of any business. That's where veterinary answering services come in. Gabbyville can provide the support you need to ensure your customers can get in touch with you anytime.
Upgrade Your Vet’s Customer Support with Gabbyville
Gabbyville is changing how veterinary hospitals interact with their patients by providing seamless inbound calling support and appointment requests. With about 35% of callers wanting support agents to help them resolve issues on their first interaction, it’s crucial that you provide them with the best support possible.
Gabbyville provides veterinary answering services for practices all over the world. We provide experienced, friendly professionals ready and willing to work hard for your practice. We offer several options for you to choose from, depending on the needs of your practice. Our services ensure that our clients can keep their doors open and continue providing excellent care to the animals they love while giving their employees a break.
Get in touch with us now to discuss pricing and more!