The purpose of outbound calling is to help businesses communicate with the people who have bought their products or services. It helps businesses to get in touch with their customers and understand how the customer experience was for them.
At Gabbyville, our mission is to provide an outbound calling service to companies who want to stay in touch with their clientele. We use trained and professional agents who know how to navigate phone systems and conversations to get the information you need to grow your company.
Outsourcing Your Contact Center Has Never Been Easier
Unlimited Live Call Answering
In most cases, the ability to reach your callers is more important than how quickly you can get a message to them. With our real-time live agents, no matter what happens, you’ll be able to get in touch with anyone who needs your business support. This eliminates the possibility of bad reviews due to poor communication or a lack of sales calls.
Call Routing
When you’re a small business, and you don’t have the resources to have a separate outbound call center, you need to rely on an automated call routing system to direct your calls to the right place, whether it’s your sales team, customer service team, or someone else entirely.
This might depend on the caller’s name, phone number, or mainly the reason for your call, but you can let the respective team handle the outbound call.
Outbound Calling
Outbound calling, sometimes known as cold calling, is a service that allows you to have a professional call your customers and talk to them about your business—whether you’re trying to sell a product or help them solve a problem.
This can be an excellent addition to any inbound call center marketing outreach strategy, as you’ll be able to reach prospects at the right time of day and make sure they don’t feel like they’re being hounded by salesmen.
Accurate Message Taking
Accurate message taking refers to the process by which a third party listens to a message that needs to be passed on and then rephrases it in their own words, making sure to get every detail that was shared.
It’s important to note that while this process saves you time and energy, it also makes your customer outbound call center agents more effective than ever before.
Appointment Scheduling
Appointment scheduling is the process of planning a time and place for an interaction between two parties. It’s something that’s been going on in industries like healthcare, veterinary services, real estate, financial services, and insurance for years, but only recently has it been applied to sales.
Appointment setting is most often used for outbound sales, but there are other ways to employ the strategy in your own business like using live agents to take care of the outbound calls and make any notes on calling backs or follow ups.
Multiple Languages Available
With multiple languages available, your contact center will be able to communicate with more potential customers. There’s also no need to worry about language barriers when communicating with international clients, which is another plus.
The ability to offer a multilingual help desk can help your company stand out from the competition.
Personalized Greetings
Taking the effort to customize a contact center’s greeting is one of the simplest ways to go above and beyond for your customers. If you want to create a positive impression on first contact and make it easier for customers to do business with you, consider adding personalized greetings to your outbound calls.
Everyone knows that picking up the phone to someone saying hello and introducing themselves by name makes them feel like they’ve just been welcomed into a friend’s home.
Greater Coverage Time
We all know how important it is to have a backup plan. It’s just the smart thing to do. Well, that’s why we’re here! Our team of marketing research professionals can give you access to top-notch customer service 24/7, which helps you increase your overall metrics.
Whether it is the holiday season or just a busy day, we’ve got your back.
Advantages of Outbound Call Center Solutions
Improve Customer Loyalty
An outbound call center solution will increase your chances of keeping old customers while gaining new ones. You will have an easy time reaching people at home and on their mobile devices including smartphones and tablets.
Loyal customers are more likely to recommend your company’s products and services to others. It can be costly if a customer stops doing business with you if they’ve been a long-time customer. Inbound calls can be better for new customers because you can provide them with information about your products or services, but it is easier to retain existing customers than to attract new ones.
Enhance Scalability
A call center solution allows you to grow and manage your eCommerce business easily and effectively. This can be done because you can scale your operations to deal with the increasing number of outgoing calls, as statistics reveal that on average, 80% of sales require up to 5 follow up calls.
A scalable system can handle more phone calls than a non-scalable system, especially if you have a large number of sales reps taking calls at once. A good example of this would be a company’s telemarketing and digital marketing campaign.
Lower Operational Costs
One of the most important advantages is the lower operational costs. Outbound call center solutions have lower overhead costs than in-house call centers, as they don’t need to provide for employee benefits and other perks that an in-house call center would be responsible for.
With an outbound call center, you’re only paying for their phone lines, staff and customer service teams that they provide you with.
Increase Customer Retention
Do you know that about 96% of customers stay with your business depending on the value you provide them? With the help of an outbound call center solution, customers can feel confident that they are getting the best service at all times. They will have the chance to express their concerns, tell you what they like and dislike about your products or services, and even make suggestions on how you can improve.
Customers will appreciate the fact that you are taking their opinions into consideration and will be more likely to continue doing business with your company in the future.
Businesses in All Industries Choose Gabbyville
Businesses in all industries are choosing Gabbyville for their outbound call center service. We are a service provider offering a great deal of flexibility, allowing businesses to find the right solution to fit their needs while maintaining quality and efficiency at every step.
Improve Customer Correspondence with Gabbyville
When it comes to customer service and call center outsourcing, companies all over the world have a hard time getting it right. The balancing act of answering all questions while staying on track with company protocol, remaining friendly, and not letting frustration show—it can be a challenge.
At Gabbyville, we do things differently. We offer outbound call center solutions that give businesses the ability to be responsive to their customers. By business process outsourcing services (BPO), your customer service calls and inquiries to our sales team frees up your time and energy so that you can focus on the more important aspects of running your business.
Our unique approach to outbound call centers helps businesses like yours efficiently and effectively manage customer satisfaction while also boosting employee morale. We also provide you with additional points of qualified lead generation opportunities to assist with your sales growth. We can also provide seamless integration with your existing CRM system.
By outsourcing your BPO services to Gabbyville, you’ll have one less thing to worry about while running your business! Get in touch with us for pricing and more details.