Category: Virtual Medical Receptionists

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Gabbyville’s Medical Virtual Receptionist Service

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team klientboost January 10, 2023
Virtual Medical Medical Virtual Receptionist woman working on her phone and computer

Gabbyville is a virtual receptionist service that provides live answering services for businesses, clinics, and other organizations. As part of our complete customer support solution, our virtual receptionist provides medical answering services for medical practices, hospitals, and veterinary clinics. Our medical answering service can be used as an effective communication tool between your customers and your staff.

What is a virtual medical receptionist?

Virtual medical receptionists (also known as virtual office assistants) are great tools for doctors and other private practice professionals. They’re often hired by small businesses or clinics that don’t have enough staff to provide the customer service they want for their patients. 64% of users considered phone calls and online chat to be the easiest-to-use customer service channels. So it can be vital in determining customer retention for businesses.

The virtual medical receptionist is a service that provides an extension of the telephone receptionist at a medical office who can also be a remote worker or full-time. The difference is that instead of being stuck in the lobby waiting for your name to be called, you’re connected to a real person who will promptly answer your questions, schedule appointments, and help you with insurance questions, prescription refills, and more.

Features of Gabbyville’s Medical Answering Service

Unlimited Live Call Answering

Gabbyville offers unlimited live call answering, which means that no matter how many calls you receive in a day, we will always have a live person available to handle your calls. We also provide call-answering services that cover all hours of the day and night. So, our live medical answering service will be there for you if someone has an urgent medical condition or has a question about your prescription.

Accurate Message Taking

Accurate messaging is a must for any medical answering service, but Gabbyville’s is particularly dependable. We work to ensure that all messages are taken and transcribed accurately. This ensures that your patients receive the care they need without having to repeat themselves or, worse, not receive it. It also helps your staff receive the information they need to provide the best care possible.

Appointment Scheduling

Gabbyville is a medical answering service that provides primary care physicians with the reassurance that their patients’ appointments will be scheduled and forwarded in a cooperative, professional manner. We can handle calls during typical business hours and outside of them. Our live receptionists can also add notes to an appointment if there’s a reason the patient needs to see the doctor on a particular day.

Personalized Greetings

Gabbyville gives you the option to record a personal greeting that is played when callers reach your business. We know first impressions are important, so we want to allow you to make a good one! Our medically trained professionals can offer up-to-date information about the newest treatments and advice for dealing with insurance companies. 

Our specialists are also trained in the latest communication technology and can help you choose the best solution for your business.

Greater Coverage Times

The best thing about Gabbyville’s medical answering reception service is that the call center is available 24/7, so your patients will always be able to get through to you when needed. This is critical for medical practices because many of your patients are likely to need advice or treatment at odd hours—and even if they’re not in an emergency, some of them might still want to reach you throughout the day for different reasons. 

 

This can pay off in terms of keeping your patient list full and ensuring that everyone in your office knows you’ll return their calls as soon as possible.

Healthcare Clinics All Over the World Choose Gabbyville

Gabbyville’s in-house receptionists are the perfect example of how technology is making the world a smaller place—and making it easier for us all to get better healthcare. By connecting patients with doctors and other healthcare professionals, our virtual receptionists are helping make healthcare more accessible for everyone.

 

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Benefits of Medical Virtual Receptionist Services

Help Patients When They Need it Most

As a healthcare provider, your time is valuable, and it’s hard to be in two places at once, especially when you’re trying to see all of your patients. Virtual receptionist services allow you to focus on patient care while helping your patients feel more at ease. Gabbyville also helps carry out medical insurance verification, makes plans for patient referrals, and, most importantly, performs all duties within HIPAA regulations.

Avoid Missing Patient Calls

Avoiding missed patient calls may be the most valuable thing a virtual receptionist can do for you. If a patient calls your practice and has to wait on hold, that is simply wasted time. If they have questions, they may go elsewhere and never come back. To keep your patients happy and engaged with your practice, you need a dedicated team to answer incoming calls quickly.

Improved Customer Service

With 81% of customers saying that a positive customer experience will make them continue their business with you, virtual receptionist services are the most cost-effective way to improve customer care and service without increasing overhead costs. A virtual receptionist will answer your phone calls, provide information about your business, schedule appointments, take messages, and provide scheduled patient reminders.

24/7 Support

A virtual receptionist can provide your business with 24/7 support, allowing you to focus on your overall business instead of dealing with clients. Additionally, a virtual receptionist can provide many of the same services as a traditional in-house staff for a lower price and with greater efficiency, even covering after hours.

Improve Patient Accessibility with Gabbyville

Gabbyville is an affordable virtual receptionist service that provides a better way for your company to connect with clients and patients. Our goal is simple: to make it easier and more enjoyable for people to do business with you. We can help you provide a “face” to your customers and patients while also helping you save time and money and improve efficiency.

 

Once you get started with Gabbyville, we will be your front desk. You’ll be able to focus on improving your patient care rather than managing multiple phone lines and answering questions that an automated system can easily handle. For any nurse practitioners looking for a cost-effective way to expand their practice—or for doctors who want more time to spend with patients—Gabbyville’s medical virtual reception is your best option!

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Virtual Medical Receptionists: Why True Professionals Choose Them

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team klientboost October 20, 2022
Virtual Medical Receptionists

What is a virtual medical receptionist?

A virtual medical receptionist is a real person who works remotely as the first point of contact for a practice. In simpler terms, they are the remote working receptionists for medical and healthcare facilities such as hospitals, clinics, medical offices, dentists’ clinics, veterinary clinics and more.

Even though they are called virtual receptionists, these are real people who engage in real conversations by offering live answering services. 

These receptionists handle several responsibilities and offer seamless services by leveraging the latest technology and tools. However, they work under direct instructions to provide customized services with personalized greetings and call screening.

In this article, we will review the responsibilities of virtual medical receptionists and the benefits of hiring them.

Job Duties of Virtual Medical Receptionists

Virtual medical receptionists handle the same tasks as in-house receptionists while working remotely. Here are some of the main duties of a virtual medical receptionist.

Answering Phone Calls

Answering incoming calls is the primary and the most important duty of a receptionist. Virtual receptionists offer phone call answering services for medical practices with personalized greetings.

 They learn about the services offered by the practice and work to ensure that the callers receive satisfactory responses. Therefore, they eventually work to enhance the customer experience of the practice.

Scheduling Appointments

Handling the daily responsibilities and managing the hectic schedule of a medical facility can be a challenging task. Scheduling appointments is a critical task that can directly impact the health of your patients and the reputation of your services.

Virtual receptionists can help take the pressure off by scheduling appointments and streamlining the workflow of the practice. They work efficiently to ensure that all patients get booked and the ones that need immediate checkups get prioritized. Along with scheduling appointments, they also make calls to follow up to maintain a streamlined schedule at the medical office.

Medical Insurance Verification

Verifying medical insurance is an essential and beneficial process that helps the practice estimate the total amount payable by the patient. It can then help provide estimated pricing and quotes to patients so they can be prepared to pay the amount.

While this process is crucial, it can sometimes be time-consuming. Therefore, it is best to have virtual receptionists handle it so you can focus on other important tasks. Virtual receptionists handle the entire process of medical insurance verification for existing and new patients and take the stress off the practice.

Manage Prescription Refills

Procedures for prescription refills can be quite challenging, especially for primary care practices. Virtual medical receptionists can help streamline the processes and steps to ensure that the patients get their refills in time.

These receptionists are trained and qualified for refilling prescriptions or alerting the right people to process refill requests.

Benefits of Hiring a Virtual Medical Receptionist

Virtual medical receptionists handle a lot of essential responsibilities to manage and streamline everyday work, offering some great benefits to medical practices. Listed below are some of the major benefits of hiring a medical virtual receptionist.

1. Focus More on Your Patients

Doctors, healthcare providers and other staff at medical offices deal with a lot of complicated tasks. And things can get incredibly challenging if they’re working with poor backup and patient management. Work efficiency and productivity can be severely affected if they have to manage to answer and schedule patients themselves.

Hiring a virtual receptionist service makes things easier as they can efficiently manage all calls and appointments and even improve the patient experience. Therefore, letting a virtual receptionist handle these tasks can help doctors focus better on patients and other important tasks.   

2. Improved Customer Service and High Levels of Professionalism

In the world of healthcare, customer experience is the key to the success. If any patients suffer bad experiences at your practice, the chances of them visiting you again become significantly less.

On the other hand, happy patients leave good reviews and are more likely to recommend you. Focusing on customer service can directly help you improve your reputation and grow your practice.

This is why it is important to make your patients feel valued and prioritized in all situations.

When you hire a virtual receptionist service, they work proactively to answer all patient calls, schedule appointments and resolve and address concerns. It helps ensure a smooth experience for patients and reflects the professionalism of the practice.

3. Saves Your Practice Money

Apart from managing tasks to help the practice grow, hiring a virtual medical receptionist also helps cut extra costs. 

Staffing can be a real concern for practices that want to manage their costs and be more cost-effective. There are many other costs apart from the salary to be taken care of when hiring an in-house receptionist.

However, appointing a virtual medical assistant to do the job can help cut down all these unproductive costs as they work remotely and do not require office resources from you. They use their own equipment to work and do not require any additional benefits from the practice. This makes hiring a virtual receptionist a highly cost-effective solution for medical practices.

4. Reduces Administrative Responsibilities

Running a successful medical practice is a highly demanding job. There are new procedures and statutes every day and handling all the paperwork can be a dreadful task. Moreover, these unskilled tasks offer little value to the practice and take up a lot of time for the admin staff to complete.

A fully trained virtual receptionist can handle all these tasks efficiently and helps reduce administrative responsibilities. It takes the extra burden off of in-office staff so they have the time and energy to focus on other valuable administrative tasks and responsibilities.

Apart from this, hiring a virtual receptionist for mundane tasks also gives the time and opportunity to the in-house staff to learn and improve their skills.

Choose Gabbyville’s Medical Answering Service for Your Business

Hiring a virtual medical receptionist can help your practice grow in a lot of ways. They handle calls, appointments and help manage everyday tasks and streamline processes for better patient care and experience.

Gabbyville offers medical answering services for medical practices to help manage calls and appointments and increase the productivity of the practice. This includes handling inbound and outbound calls, scheduling appointments, handling virtual tasks and sending appointment reminders. You can request full-time and part-time customized services as per your needs such as call screening, custom call handling instructions, personalized greetings and more.

At Gabbyville, we help you make real connections and offer a great experience by delivering your voice with a smile. Our Gabbonistas are extensively trained to handle all the offered services with utmost professionalism.

Let our virtual receptionists help you create an organized practice by forwarding your calls to us.

Get in touch with us to learn more!