Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. Such aspect makes the whole thing complicated because this post is a permanent one, which means that interested parties need to pay a premium to address the need. Sad to say, though, some of them are unwilling to pay up.
A number of companies counter this issue by employing a straightforward strategy: hire virtual receptionists. These experts can play significant roles when it comes to improving customer service, saving time, and lessening effort, among other office essentials.
On the other hand, many are apprehensive to invest in this corporate breakthrough because of the misconceptions that surround it. Some of the most common ones are elaborated below.
Businesses need to use them on a permanent basis
One of the most common misconceptions is the said receptionists are hired to serve permanently. This is unnecessary and they can be hired on a temporary basis and then pay the service provider according to hours that were rendered. There are different packages out there that come with specific timetables and it would be best to thoroughly review each one before signing up.
Problem with multi-tasking
Many business owners are reluctant to turn to live virtual receptionists because they feel that important tasks will take time due to the fact that the mentioned professionals don’t know how to multitask. This is not true because they can multitask with utmost ease and proficiency.
It should be noted, though, that apart from answering calls, the mentioned professionals can also appoint schedules, customize call greetings, take detailed messages, and initiate conferences, among other tasks that businesses, especially start-up and middle-sized ones will find handy.
Expensive salary package needs to be given
Businesses owners, especially those with limited funding, immediately cancel out the said service off their priority list because of the belief that service providers charge enormously high rates.
On the other hand, if the overall expenses are summed up, though, it can be concluded that savings can actually sky-rocket because business owners don’t have to pay for bonuses, taxes, and employee benefits.